Responsibilities and Support function:
The Sales Manager represents the interests in all aspects related to the Volvo Cars business to assure high-quality, high-performance in market representation. As the followings:
- Responsible for the achievement of the target sales monthly/yearly.
- Monitor and analyse market sales, industry developments, competitive actions and economic outlook in order to prepare recommendations concerning the sales and marketing strategies within the Luxury Segment.
- Defines target groups & sales channels in order to develop & implement programs and measures to exploit the full market potential and secure the revenues of the Company
- In coordination with the marketing department, conducts activities to generate leads for the brand, as well as the development and implementation of marketing strategies and plans.
- Manages and controls the budgets as per the agreed plan.
- Supports the General Manager in the qualitative and quantitative annual target setting process
- Supports the Sales Consultants to achieve the sales, profitability, customer satisfaction, lead generation and quality objectives.
- Leads the implementation of Volvo Cars Corporate Identity and Retail & Quality Standards and ensures a sustainable compliance.
- Control the financial structure and financial operating efficiency of the operation to ensure the achievement of financial strength, stability, and increased profitability – and make recommendations for improvement as required.
- Review effectiveness and efficiency of Sales Department and staff and make necessary recommendations to the General Manager.
- Review and discuss long-term future planning goals of the brand with regards to volume, profitability, facility network to ensure the long-term stability of the business.
- Ensure a high and consistent level of communication between Sales at the dealership concerning all Volvo Cars activities as well as the general business situation.

Sales Planning:
• To coordinate annual Business Plan process & preparation
• To analyse market potential and lead implementation of actions / measures / programmes to exploit its potential.
• To lead standards / guideline for Sales (e.g. Dealer Standards, etc)
• To set qualitative and quantitative targets for sales volume, lead planning, active prospecting, sales funnel management and customer care.
• Target monitoring & steering, development & implementation of adequate measures to overcome weaknesses .

Sales Organisation:
• To monitor, analyse and evaluate trends and changes in the local market environment and to develop / propose respective actions.
• To apply and monitor KPIs, Standards / Guidelines
• To develop and ensure systematic use of management resources, geographic data and sales systems (SMS, CRM system) to maximize sales potential exploitation
• To conduct regular lost-sales analysis and deduction of counter measures to minimize lost sales
• To develop and monitor customer satisfaction and loyalty programs – including handling of "difficult" customers.
• To handle all customer complaints.
Dealer Development
• To coordinate regular reviews and updates of Dealer Standards, and to monitor effectiveness and efficiency of dealer network and sales staff and define measures to optimize relevant KPIs

Experiences required:
• Sales and marketing experience in the automotive segment (ideally luxury) (5+ years)
• Previous role in a managerial capacity (3+ years)
Technical Skills required:
1. Basic Technique Automotive / Heavy equipment / Machineries
2. Strategic thinking
3. Business planning
4. Marketing skills
5. Sales administration
Social Skills / Behavioural Competencies required:
1. Entrepreneurial thinking
2. Self-confident in approaching luxury customers on an eye-to-eye level
3. Developing Others
4. Team Leadership
5. Initiative
6. Problem Solving
7. Influencing Others