1. Handling daily requests for outbound tour package
2. Check customer program and work on next/ amendment/ cancel bookings as per requirements.
3. Create and ensure update database of customers with complete information and emails
4. Ensure maintaining customer satisfaction and customer retention
5. Monitor competitor’s product or services and create selling plan for own products or service
6. Develop new tour package, itinerary and quotation differentiate with competitors
7. Monitor outbound tour current popularity and customer trends
8. Coordinate to cost, quote & Itinerary with other country for customer selected programs
9. Prepare customized itinerary to suit the customer’s preference and budget
10. Create planning and appropriate communication with all the other countries
11. Prepare outbound tour packages for next travel season

12. Maintain and develop company’s website and social media
13. Propose new marketing and advertising channel to reach current and new customers
14. Creating customer positive word of mouth
15. Negotiating with international branch offices according to B2B & B2C inquiries
16. Managing and participating in fairs related with tour or others.
17. Managing sales for B2B & B2C

18. Book Hotel, accommodation, transportation, guide and VISA for customer and ensure completion in time.
19. Arrange trips for agents and escort groups
20. Assist and update information & take responsible of customer during the tour
21. Airport assistant for full package customer
22. Ensure preparation of material for pre-tour package
23. Negotiate with ticketing department for customer requested dates and promotional packages
24. Prepare and correspondence with account department for B2B & B2C payment
25. Supervise and motivate team members

1. Bachelor Degree/ diploma in business management
2. Excellent customer service skills
3. Traveling experience will be advantage
4. Intermediate English language skill
5. Japanese Language (advantage)
6. 4 to 6 years plus of related experience


Working hours:
Monday to Friday 8:45 am to 5:00 pm
Saturday 8:45 am to 1:00 pm