Job Summary:
To ensure efficiency of the administration of the Rooms Division. To assist directly Director of Rooms in his/her responsibilities. Responsible for communication within Rooms Department, which consists of Front Office and Housekeeping, and other departments.

The job scope includes performing the related position tasks of handling all four buildings of Hotel, Office Tower, Residence and
apartment which are directly managed by the Hotel Management.

Duties & Responsibilities:
1. Ensures that day to day administrative needs are fulfilled.
2. Responsible for rendering secretarial and clerical services for the Rooms Division Office.
3. Keeps information confidential.
4. Records and transcribe minutes of departmental meetings.
5. Drafts routine or simple correspondence for Director of Rooms as assigned.
6. Types correspondence, memorandum, circulars and reports.
7. Opens/dispatches mail relative to the division.
8. Undertakes travel arrangements for Director of Rooms.
9. Maintains office supplies.
10. Performs special duties in relation to the division when requested.
11. Inputs in the computer specific data when requested.
12. Prepares purchasing requisitions for Front Office Department and follow up progress of purchasing orders.
13. Keeps personal records of employees, attendance sheets, change forms, annual leave, sick leave, accident report etc.
14. Coordinate with HR department for attendance, leave and associates matters.
15. Acts a center of information and handles telephone incoming/outgoing calls.
16. Ensure proper communication and information flow between up and down and timely.
17. Arranges appointments for Director of Rooms and reminds of appointments and meetings.
18. Keeps files in good order.
19. Ensure all reporting and servicing deadlines are met in a timely basis.
20. Sees that employee’s complaints and needs are passed on to Manager/ Director.
21. Responsible for the good order/cleanliness of own work area and equipment and office.
22. Handles suppliers when requested.
23. Contacts suppliers and outside contract service.
24. Handles human relation duties for employees.
25. Actively participates in the hotel organized events and assists as necessary.
26. Acts as a departmental representative in the hotel committees.
27. Organizes the departmental recognition programs for engineering associates.
28. Organize training attendance for the team and ensure all associates attends without fails.
29. Attends meetings and training programs as required.
30. Monitor the Notice boards and file the documents.
31. Prepare all internal forms needed for the operation.
32. Initiate action to correct a hazardous situation and notify supervisors/managers of potential danger.
33. Adhere to the hotel’s security and emergency policies and procedures.
34. Be familiar with property safety, current first aid and fire emergency procedures.
35. Log security incidents and accidents in accordance with hotel requirement.
36. Adhere to hotel cleaning and maintenance programs.
37. Assist in managing cross cultural communication.
38. Demonstrate professional attitude and behavior at all times.
39. Analyze, evaluate and improve your personal performance on a continual basis.
40. Abide by the Associates Handbook.
41. Abide by both the hotel and Wyndham policies and procedures.
42. Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and insure effective two-way communication.
43. Deal effectively with guests and workplace colleagues from a variety of cultures.
44. Work effectively in a team.
45. To be aware of the objectives of the department.
46. To be aware of the Department Mission Statement.
47. To be aware of the brand standards.
48. Carry out other tasks as directed by your supervisors.

Job Knowledge / Skill:
1. Good command of English both verbal and written.
2. Familiar with Office Protocol
3. Good computer skill
4. Shorthand Writing Skills
5. Interpersonal Skills
Education:
University graduate, Secretarial Training or equivalent

Experience:
Minimum 1 year experience in related field
Additional Skill required:
1. Self-motivated.
2. Driving is an advantage
3. Good team player and corporate attitude.
4. Open to change and new ideas.