Senior Operation Support (Call Center) in Yangon

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Senior Operation Support (Call Center)

Frontier Technology Partners Co.,Ltd, | Yangon

Senior Operation Support (Call Center)

Frontier Technology Partners Co.,Ltd

Senior Operation Support (Call Center)

Frontier Technology Partners Co.,Ltd

Myanmar - Yangon

| Yangon

19 Apr 2018

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

Provide agents with necessary service & operational information, including FAQs

Create workflows and review/ update as needed

Create (e-)manual and review/ update/ revise and align with training and service support teams

To respond to inquiries or complaints posted on Facebook

As a supervisor, oversee day-to-day operations of other staff

Operate necessary system & tools, create reports

Set rules for handling complaints

Work with other departments in order to improve and find solutions

Open To

Male/Female

Job Requirements

Ability to perform planning for operation in line with services & products, business process management & improvement, making materials

Experience in mobile business or call center management preferred

Strong skill with big data is preferred (Excel & Access)

What We Can Offer

Benefits

Overtime Payments

Highlights

International Standards

Career Opportunities

Training Provided

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