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| Yangon
Verified This job has been verified by the company as a real job vacancy.
27 Dec 2019
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
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Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

• Approach, greet and offer assistance to customers
• Perform vehicle inspection and/or test drive
• Recommend repair scope and/or service measures/recall and provide repair cost /time estimate
• Explain coverage of warranty and goodwill claims
• Provide customer mobility options during job order acceptance
• Promote actively further Aftersales services and products
• Keep customer schedule commitments/obtain approval and inform the customer promptly about possible changes
• Coordinate with Quality Assurance that the correct work has been performed
• Issue proforma invoice and ensure that all relevant paperwork is completed
• Handover customer vehicle in a professional manner and explain the invoice
• Handle customer complaints as well as escalate special cases to Reception Supervisor
• Implement customer lifecycle follow-up measures such as regular maintenance reminders to increase customer loyalty
• Share knowledge and best practices about customer handling with other employees
• Familiarize regularly about new products and technologies
• Provide regularly customer feedbacks to Reception Supervisor
• Provide detailed customer information across all departments as required and in line with information security regulations
• Facilitate update of customer database and records with relevant Aftersales information
• Another assign by reporting manager.

Open To

New graduates
Male/Female

Job Requirements

• Any graduate with Mechanical or Mechatronics
• At least 2 years’ experience in Automobile service field
• Strong knowledge of Automobile products
• Good communication, interpersonal and presentation skills
• Well knowledge about customer service
• Good command of English is a preferable

What We Can Offer

Benefits

Transportation allowance
Phone allowance
Medical benefits
Group life insurance
Yearly increment and bonus

Highlights

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Career Opportunities

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