- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Effectively manages team members, including technicians and advisors, to ensure team objectives - Displays extensive working knowledge of industry standards and practices, including product details and company services offered- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally- Assists with or performs administrative tasks- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency- Resolves service desk problems and improves current service desk methods to increase productivity and customer service- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
Previous Service ExperienceComprehensive Industry KnowledgeManagement ExperienceStrong Customer-Facing SkillsStrong Written and Verbal CommunicationSelf-Motivated, TroubleshootingCreative Problem-SolvingDegree in Business or Administration/ Electrical Engineering
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Melbourne Co.Ltd has been importing and distributing all kinds of construction related materials such ceramic tiles, sanitary wares, water heaters, faucets & fittings, kitchen appliances, ironmongery, electrical and home appliances, water pumps, and glass products. It is one of the pioneers and leaders in Myanmar in this industry. The company has 2 retail outlets of its own at prime locations and has over 300 distributors and dealers located all over Myanmar. Its products are available in almost every township and every corner of the country. It has a very good relationship and rapport with all the distributors and dealers most of whom have been associated with the company for more than 2 decades now.It is the sole distributor for world leading brands such as Ariston (Water Heaters, Italy), Elica (Kitchen Appliances, Italy), Kaldewei (Bath Tubs, Germany), Jaquar (Faucets & Fittings, India), Elkay (Steel Sink, USA), Aria (Pump,Exhaust Fan, Sanitary ware).