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Services Excellence Manager

Tumil Holdings Limited
| Yangon
Verified This job has been verified by the company as a real job vacancy.
28 Dec 2017
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
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Services Excellence Manager
Tumil Holdings Limited, | Yangon

Services Excellence Manager

Tumil Holdings Limited
Yangon

Services Excellence Manager

Tumil Holdings Limited
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
28 Dec 2017
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Management

Job Industry

Telecommunications

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

• Ensure the relevant reporting is generated, training is conducted when needed. Responsible for overall WFM delivery, support and execution
• Manage QA processes and ensures proper documentation of all business processes is maintained and reviewed periodically
• Build a strong working relationship with other CS Managers and Team Leaders to identify service issues and work with the relevant Support Teams to develop and implement long-lasting solutions
• Be responsible for the day to day management of support operations for Contact Center and customer-facing CS Staff
• Ensure training material created has the desired effect to promote a seamless and smooth customer experience

Open To

Male/Female

Job Requirements

• Strong background of providing operations support within large-scale customer service functions with
technology background & previous experience of working in a startup preferable
• In-depth knowledge of customer care processes, Customer lifecycle management & service delivery
• Experience in managing customer service quality control and training functions
• At least 5 years in Customer Services, minimum of 3 years as Service Excellence Manager (Operations Support) in Telecommunications Sector is preferred

What We Can Offer

Benefits

Ferry

Highlights

International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Management

Job Industry

Telecommunications

Job Type

Full Time

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