ROLE PURPOSE

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

KEY ACCOUNTABILITIES:

• Cold calling people using a given phone directory or data leads from HO to sell products
• Answering incoming calls from prospective customers
• Deliver prepared sales talks that describe YOMA’s products and services, in order to persuade potential customers to use them.
• Contact businesses or private individuals by telephone in order to solicit sales for YOMA’s products and services.
• Explain YOMA’s products, services and charges, and answer questions from customers.
• Obtain customer information such as name, address, business, their interested products and services from YOMA and collateral information.
• Also record above names, addresses, business, and reactions of prospects contacted.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Knowledge & Skills
Essential
• Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking -- Talking to others to convey information effectively.
• Persuasion -- Persuading others to change their minds or behavior.
• Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
• Time Management -- Managing one's own time and the time of others.
• Negotiation -- Bringing others together and trying to reconcile differences.
• Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
• Microsoft Office – Basic knowledge of Microsoft Office must be there for reporting purposes.
• Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
• Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education & Special Training
Essential
• Any graduate with great service mindset.

Experience
Essential
• Fresh Gradute or 1 year of customer service

Languages
Essential
• Fluent in English and Burmese.