Responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.
 Provide 1st level desktop support to internal users, including the setup and provision of users’ workstations and IT peripherals.
 Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendor.
 Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
 Extensive knowledge on Active Directory, Management and Implementations.
 Support and maintain all Microsoft Windows Servers, Linux Servers & Storage Devices, Printers, including periodic patching of all Windows Servers, Linux Servers.
 Monitoring of daily backups and assist in developing, maintaining and support of the Technical Disaster Recovery Plan.
 Monitor and analyze systems performance data and tunes operating system (window and/or Linux) to improve performance, optimizes systems response time or make required changes in the environment.
 Liaise with support vendors for maintenance, support and resolution of issues.
 Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
 Provide system configuration, administration and 24x7 support to project and application teams.
 Write and maintain technical implementation documentation on existing services and systems

 Bachelor's Degree in Computer Science/Information Technology or equivalent
 Strong analytical skills and ability to work independently.
 Experience in Hotels Industry is an added advantage
 Minimum 3 years of relevant experiences in a large enterprise environment.
 Hands-on experience of Windows server OS troubleshooting and problem resolution with ability to troubleshoot independently.
 Knowledge of server hardware and equipment
 Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
 Effective verbal and written communication skills.
 Ability to analyze, evaluate and act on issues and/or problems, reach sound conclusions and take appropriate action (E)
 Possess good verbal, written and interpersonal communication skills, as well as good computer skills. (E)
 Ability to plan and priorities workloads, and delegate accordingly (E)
 Able to speak and write English and Myanmar fluently (E)
 Strong interpersonal & business communication skills (E)
 Confident, self-motivated , innovative and capable to work under pressure (E)
 Able to work flexibly and in an organized manner.(E)
 Able to priorities work demands and conflicting priorities (E)
E= Essential