This is an excellent opportunity for a professional and experienced technical officer to join our team in CB Bank. The candidate in this role is expected to provide efficient technical support, develop and enhance core banking systems. As a Core Banking Technical Officer, you will be part of the team that helps to ensure banking system and business-critical applications are run seamlessly to support the business operations of the bank.

Responsibilities
Core Systems
• Support research team in collecting and analyzing data
• Using approved management methodology, support and monitor the capabilities of core systems to the standard of Business as Usual (BAU) – includes banking system and all business-critical applications such as Technology One
• Follow approved escalation procedure and ensure approved change management processes are followed with effective participation in the final approval of the go-live functionality of any new applications, products, enquiries, versions (forms)
• Assist the project team as a stakeholder of systems to provide input on project development
• Development and enhancement of Service Level Agreements (SLA) for all functions performed with internal or external customers
• Efficient rostering of team for critical functions such as start, finish and month end
• Local Development and customization of the system whenever all business needs
• Effectively manage overall client technical solution which includes and is not limited to the following:
a. Technical Liaison
b. Analyze more complex issues
c. Identify possible solution/options
• Works individually or within a team to meet specific client requirements
• Articulate technical solutions to both technical and non-technical audiences
• Excellent client interaction skills and demonstrated ability to manage complex and challenging issues/projects
• Ability to handle stressful situations with perseverance and professionalism
• Participates in disaster recovery/business continuity activities as needed
• Researchers and evaluates new technologies, products and techniques that could meet future technology needs

Support
• Support overall day to day operations of the service desk;
• Identifies potential customer service problems and seeks resolutions; provides day to day process documentation and communicates information to staff
• Participates in team activities which support services to the ITS customer; provides routine feedback to service desk staff in the form of KPI’s, SLA’s and help desk best practices
• Demonstrates flexibility by applying key skills in a variety of areas; quickly adapts to new learning situations and environments; demonstrates agility and responsiveness in both crisis and non-crisis situations

Skills Required:
• Ability to resolve problems
• Ability to Display confidence when dealing with others, along with well-developed written and verbal communications skills
• Ability to adopt and adjust to change and its processes
• Ability to set priorities, plan workload, meets deadlines and achieves the objectives through the efficient use of time
• Ability to develop complex reports in strict time frames
• Ability to use participative management practices and develop a supportive and stimulating management style, to achieve desired outcomes

Qualification required:
• Degree in IT, Computer Science, Engineering or related disciplines
• Prior experience in systems engineering role within banking and finance industry
• Possess the following role competencies:
Organizational Compliance
 Ensure sound operational knowledge of legislative, regulatory and Code of Conduct requirements including (but not limited to), Financial Services Reform Act, Privacy Act, Industry Codes of Practice, EFT, code of Conduct, Financial Transactions Reporting Act, Occupational Health & Safety, Complain Handling and Dispute Resolution
 Ensure a sound knowledge of Credit Union policies, procedures, products, services and systems to comply with the authorities and restrictions in relation to the duties of this role
 Ensure adherence to correct identification procedures and confidentiality of information that conform to the requirements of the Credit Union and the Privacy Act when accessing member details.
 Ensure the management/supervision of direct reporting staff in accordance with organizational compliance
Staff Training and Development
 Ensure member service representatives who have not met the training requirements are directly supervised and monitored by a supervisor who has met the required training standards
 Ensure team members with your workplace provide appropriate training, and have the necessary competencies to perform the functions required in their role through the development and application of annual training plans with their current or new role
 Empower and develop IT support team to take ownership of problems and to solve them in accordance with strategies and procedures, ensuring all relevant procedures from information systems are current
Company Advocacy
 Promote an environment founded on Credit Union philosophy and CB Bank values of Ethical and Honest practices, Customer Satisfaction and Caring, Financial Responsibility, Community and Social Commitment
 Act as an advocate for CB Bank in all dealings with members and staff and present a professional image of CB Bank in all dealings with the public including appropriate dress standards, helpfulness and friendliness
 Create a balanced team environment with a focus on continuous improvements, best practice and member focus