Technical Support Group Lead (TSG) in Yangon

Company Profile Jobs From this Company 0

Sorry, Unable to Apply

55%

Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Upload CV

Update Profile

Technical Support Group Lead (TSG)

Venari Consulting Services (VCS), | Yangon

Technical Support Group Lead (TSG)

Venari Consulting Services (VCS)

Technical Support Group Lead (TSG)

Venari Consulting Services (VCS)

Myanmar - Yangon

| Yangon

09 Mar 2018

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Recruitment/Employment Agency

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

General Functions:

• Supervise and Manage TSG team of MS partner with proper coordination and follow up with internal ACS team like Business/Call center/Technical team.

Specific Duties:

• Organizational Leadership, Management, Development & Employee Motivation
• Supports business requirement by enabling TSG function handling.
• Responsible for carrying out TSG responsibilities in accordance with company's policies and procedures.
• Responsible for LTE network Service Delivery/Customer complaint handling with agreed SLAs.
• Responsible for TSG/CC Reporting.
• Ensures proper handshake and frequent training to call center team for CC filtering.
• Ensures TSG processes and procedures are designed, implemented, tested & enforced, regularly reviewed and updated
• Prime liaison contact for escalated Customer complaints and management of MS partner.

The deliverables expected are:

• TSG Management
• Performance Management of TSG group
• Closure of customer complaint within defined SLA.
• Month on Month improvement in CPU (COMPLAINT PER USER).
• Outage information exchange with call center to achieve customer satisfaction.
• Customer Technical Support (CTS) management (interface to Customer Care)
• Optimisation Management Support

Open To

Repatriate

Male/Female

Job Requirements

• Degree/Diploma: B.Sc. Electronic Engineering
• Minimum 1 years LTE radio experience.
• Minimum 2 Years Mobile Telecommunications management experience including network performance and customer complaint handling.
• Minimum 1 year of call center working will be an advantage.

Required Competencies: :

1. Mobile Network understanding
2. TSG Delivery Functions Modeling
3. Internal Stakeholder Management
4. TSG handling and Management
5. Leadership
6. Communication
7. Vendor Management

What We Can Offer

Benefits

* Bonus
* Transportation

Highlights

* Make a difference

Career Opportunities