Company Profile:

We are a leading global mobility solutions provider catering to the Business of Tomorrows. We are a subsidiary of Tech Mahindra and a part of the 19 billion $ Mahindra Group. Our solutions are deployed by over 130+ mobile service provides and financial institutions in over 95 countries and enrich the lives of over 2 Billion people globally to deliver a better future. With 18 years of experience and 8 product lines, we have seen double digit growth in the last 3 years. We enable service provides to enhance customer experience, rationalize costs, and accelerate revenue growth.

Our portfolio spans across multiple domains:
• Mobile Financial Solutions: 130+ deployments, empowering 1 billion+ people globally
• Digital Lifestyle Solutions: 65+ deployments globally
• Messaging Solutions – 80+ deployments, process 1 trillion messages annually
• Consumer Value Management – 40+ deployments across 25+ countries
• Mobile Data Solutions – 1 billion hits/day in a single deployment
• Business Solutions – 230+ million subscribers catered to in a single deployment
• Managed Services

Recent Awards/Recognitions
• We are 2 time GLOMO Award winner
• Positioned in Gartner Magic Quadrant on Integrated Revenue and Customer Management for CSPs in 2016 and 2017
• Won Africacom awards in 2017 in the ‘Best Mobile Financial Services’ category

For more information, visit www.comviva.com

Technical/Functional
1. Working knowledge of Oracle, mySQL, Java, Linux, Tomcat, Linux and Solaris.
2. Initial trouble shooting skills for OS/applications/Interfaces /DBs
3. Vendor & 3rd party co-ordination skills ,Monitoring & Reporting
4. Carry out routine activities & checklists
5. Working knowledge of Mobile Money/e-Wallet/Prepaid recharge solutions. Any support experience on these applications will be preferred.
6. Taking ownership of customer issues until resolved, escalated or resolved
7. Exposure in ITIL based processes on Fault Management, Change Management / Configuration Management, Problem management and Performance management.
8. Systems Administration/System Engineer certification in Unix/Linux.
9. Monitor service through tools. Available 24X7 for support.


Behavioral
1. Good team player
2. Ability to complete tasks within agreed budget, timeframe and quality requirements
3. Ability to produce and monitor effective plans and take responsibility for achieving them – by co-coordinating resources, expediting progress and escalating problem issues
4. Strong written/verbal communication skills
5. Positive and flexible attitude

General abilities
1. Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
2. A Self Starter – must be productive with minimal direction
3. Ability to work in a fast-paced, technical, cross-functional environment
4. Good presentation and communication skills.