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Training & Development Manager - Contact Centre

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
04 May 2018
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
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Training & Development Manager - Contact Centre
KBZ Bank, | Yangon

Training & Development Manager - Contact Centre

KBZ Bank
Yangon

Training & Development Manager - Contact Centre

KBZ Bank
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
04 May 2018
Verified
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

HR, Training and Recruitment

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

• Identify and assess current and future training needs specifically for contact center through job analysis, performance and scope of work
• Draw an overall or individualized training and development plan that addresses contact center needs and enhances customer experience
• Deploy a wide variety of training methods, latest tools and techniques to maximize the effectiveness of training for contact center
• Conduct effective induction and training to new and existing contact center staffs
• Monitor and evaluate contact center training program’s effectiveness, success and ROI and report to management periodically
• Manage training budget to achieve optimal results
• Resolve any specific problems and tailor training programs as necessary
• Conduct Train the Trainer sessions for effective training programs in decentralized customer service model
• Maintain a keen understanding of training trends, developments and best practices
• Collaborate with Quality Team on overall improvement and of performance, bucket wise performance monitoring and refresher training

Open To

Male/Female

Job Requirements

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration / Management, Finance / Accountancy /Banking
or equilavent
• At least 8 year(s) of working experience in training and development in call center is required for this position.
• Alternatively, experience in developing customer service related training program would be considered.
• Ability to command both spoken and written in Myanmar and English.
• Excellent business acumen, leadership and communication skills.
• Strong knowledge in Microsoft Office and Customer Service related applications.

What We Can Offer

Benefits

Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

HR, Training and Recruitment

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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