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Training Assistant (Mandalay)

KBZ Bank
| Mandalay
Verified This job has been verified by the company as a real job vacancy.
12 Mar 2019
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Training Assistant (Mandalay)
KBZ Bank, | Mandalay

Training Assistant (Mandalay)

KBZ Bank

Training Assistant (Mandalay)

KBZ Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

HR, Training and Recruitment

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

• Identifies and assess current and future training needs specifically for contact center through job analysis, performance and scope of work
• Conducts training to contact center staffs with the objective of maintaining high level customer service, best practices and keep abreast with bank’s products.
• Conducts effective induction for new contact center staffs.
• Collaborates with contact center managers and supervisors for on-the-job coaching.
• Draws an overall or individualized training and development plan that addresses contact center needs and enhances customer experience
• Deploys a wide variety of training methods, latest tools and techniques to maximize the effectiveness of training for contact center
• Monitors and evaluates contact center training program’s effectiveness, success and ROI and report to management periodically
• Manages training budget to achieve optimal results
• Resolves any specific problems and tailor training programs as necessary
• Maintains a keen understanding of training trends, developments and best practices
• Collaborates with Quality Team on overall improvement and of performance, bucket wise performance monitoring and refresher training

Open To

Male/Female

Job Requirements

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration / Management, Finance / Accountancy /Banking or equivalent.
• At least 3 year(s) of working experience in contact center for similar role is required for this position.
• Alternatively, experience in developing customer service related training program would be considered.
• Experience in customer service position would be an added advantage.
• Ability to command both spoken and written in Myanmar and English.
• Excellent communication and presentation skills.
• Strong knowledge in Microsoft Office and Customer Service related applications.

What We Can Offer

Benefits

Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques