The role is responsible for overall call centre operation administrative tasks by office wise (Yangon and Mandalay). Design customer’s centric base to improve customers experience for quality service standard.

• Organizing and managing schedules and calendars for staff, managers, and senior-level officers

• Receiving and processing communication channels, including email, phone, and physical mail

• Assisting human resources department with payroll and personnel databases

• Conferring with accounting department to help make payments, process incoming invoices, and verify receipts

• Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed

• Creating reports and memos for managers and senior-level officers as needed

• Offer assistance in organizing events, including ordering materials and requisitioning meeting spaces

• Attend meetings and record notes and messages for managers and senior-level officers

• Transportation arrangement for work shifts 

• Overall attendance reporting with approval.(Publishing monthly report.)

• Manage and supervise DPS staff. 

• Highlight chronic issues on time.

• Regular maintenance of office equipment and fixing problems before noticed by all.

• Utilization of office car usage with approval.

• Regular Admin Audit.(Process documentation)

• Saving power supply.

• knowledge of customer service principles and practices

• knowledge of call center administrative tasks and process

• some experience in a call centre or customer service environment preferred

• More than 3years experience in releated field.

• Any Graduate  

• proficient in relevant computer applications

• good data entry and typing skills (both English & Myanmar