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Handles large amounts of incoming phone calls, interacts with the customers by addressing inquiries and resolving complaints, passes them to the engineer if needed, and makes follow-up phone calls at a pace.
Establishes a sustainable relationship and trust with each customer in selling and providing parts and services and filing documents for all the activities.
Monitors spare parts ordering, and old parts returning, interacts with the engineers, end-users, and vendors, and files documents for all the activities.
Performs and monitors contracting activities and ensures the performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, and safeguarding the interests of the organization in its contractual relationships.
Performs and monitors government tender activities, deals with the respective parties, and follows up as needed.