Assistant Business Analyst Manager

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Assistant Business Analyst Manager

Talent Experts

Myanmar - Yangon

Full Time

25 Jan 2022

Yangon

25 Jan 2022

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

Oversee & manage the business analyst team
Improve the processes and procedures of business analyst team
Motivate team members & increase the productivities of the team
Perform data analysis, business analysis & process management for the products and prepare report to present the outcomes to Senior Management.
Communicate with internal and external stakeholders for onboarding, training & operation processes
Prepare business requirement documents, process flow diagram and mockup design for the products
Set up the technical information in the systems for each entity
Consult the eternal stakeholders for the system integration, launching process and after go-live process
Prepare the necessary training presentation documents and provide trainings to eternal stakeholders about the system, payment process, fraud & chargeback awareness
Test & verify the features of the systems & prepare standard operation procedures (SOP), FAQ and user guides
Investigate, escalate, follow up the technical difficulties & issues which internal & external stakeholders encounter with cross-functional depts and make sure all cases are solved and closed properly.
Investigate the fraud & dispute cases and explain to external stakeholders about the case details with suggestion & best practices.
Learn and analyze the process and features of Card Schemes (VISA, MasterCard, UPI, etc.)
Perform other tasks assigned by supervisor or management

Open To

Male/Female

Job Requirements

A bachelor's degree in IT related field
Minimum 3 years of experience in IT or payment related field
Rich knowledge of programming languages, business flow, software design & architecture
Able to travel local & oversea

What We Can Offer

Benefits

- Ferry provided
- Insurance

Highlights

- International standards

Career Opportunities

- Promotion opportunities