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Assistant Customer Service Manager

Blazon Group
Kyeemyindaing | Yangon
Verified This job has been verified by the company as a real job vacancy.
06 Jun 2024
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
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Assistant Customer Service Manager

Blazon Group

Assistant Customer Service Manager

Blazon Group
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Manages the team's day-to-day activities to ensure all processes are handled accurately, timely, and efficiently.
  • Respond promptly and effectively to customer inquiries via multiple channels like phone, email, live chat, and social media.
  • Offer guidance and assistance to customers in using and troubleshooting the ticketing solutions and CRM software.
  • Collaborate closely with the sales team to identify potential sales opportunities during customer interactions.
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement.
  • Keep accurate records of customer interactions and discussions including inquiries, resolutions, and leads identified.
  • Assist in the development of user guides, FAQs, and tutorials to enhance customer self-service.
  • Gather customer feedback and relay it to the development team for continuous product improvement.
  • Manage the approved budget of the customer service department.
  • Maintain an orderly workflow according to priorities.

Open To

Male/Female

Job Requirements

  • Any bachelor's degree or related diploma (Business Management, Marketing)
  • Proven 3 to 5 experience in retail, e-commerce business, or similar fields.
  • Proficiency in using ticketing solutions and CRM software such as Zendesk, Freshdesk, Zohodesk and Xcally.
  • Good understanding of management practices and techniques.
  • Outstanding written and verbal communication skills.
  • Willingness to learn about software features and updates for effective communication.
  • Upper intermediated level in English (4 Skills).

What We Can Offer

Benefits

* Yearly Performance Bonus
* Staff Discount
* Product Benefit

Highlights

* Working Hour - 8:30 AM to 5:00 PM (Saturday Alternatively)
* Fun & flexible workplace
* Better lifestyle

Career Opportunities

* Learn new skills on the job
* Training Provide
* Promotion Opportunities

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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

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