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Assistant General Manager (Customer Service)

Global Technology Co., Ltd (GlobalNet)

Assistant General Manager (Customer Service)

Global Technology Co., Ltd (GlobalNet)
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

  • Providing help to customers using your organization’s products or services
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • Managing a large number of incoming calls and emails
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Training staff to deliver a high standard of customer service
  • Improving customer service procedures, policies and standards for your organization or department.Create effective customer service procedures, policies , and standards
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basic
  • Implement an effective customer loyalty program
  • Providing help to customers using your organization’s products or services
  • Training staff to deliver a high standard of customer service
  • Improving customer service procedures, policies and standards for your organization or department
  • Responsible for managing the setup, operations
  • Provide a high level of customer service experience during all events with a solutions-oriented approach
  • Receive, respond to, resolve, and track customer complaints through the development of a service
  • Assist in the creation and development of a Program, including hiring, scheduling, training, supervising and evaluating Concierge staff
  • Establish highly effective working relationships
  • Collaborate with internal departments (Premium Sales & Service, Corporate Partnerships) to create memorable experiences
  • Execute day-to-day activities to maintain overall efficiency of the department
  • Maintain a positive and professional attitude when handling premium customer inquiries and concerns

Open To

Male/Female

Job Requirements

  • Bachelor’s degree and any master degree related with applied position
  • 3 to 5 years experiences in similar position and 8 to 10 years in related fields.
  • Knowledge of performance evaluation and customer service metrics
  • Demonstrates excellent customer service and interpersonal communication skills, Positive and patient
  • Excellent organizational and leadership skills with a problem-solving ability
  • Ability to translate your skills to other employees through training and mentoring
  • Previous Experiences and success story is essential to present.
  • Strong written and verbal communication skills are a necessity for this position
  • A suitable candidate for this position must have great computer skills and demonstrate high proficiency in the use of Microsoft Outlook, Power Point, Excel, and Ms Word
  • Must be willing to travel work extended hours , weekends and holiday

What We Can Offer

Benefits

Transportation Allowances, Annual Bonus, Saturday, Sunday & Gazette Day off

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Global Technology group is 18 years unparalleled experience organization which is Strongly active in Telecom, Media and Technology (TMT) sector led by three young entrepreneurs. Global Technology group has reputably recognized Myanmar Employer Awards (MEA)2019 winner, Home of award winning fastest ISP known as 5BB Broadband, Myanmar’s no. 1 online streaming app & online entertainment Platform as Lalakyi and Enterprise ICT solutions provider under GlobalNet brand.