Assistant General Manager (Customer Service) in Yangon

Assistant General Manager (Customer Service)

Global Technology Co., Ltd (GlobalNet)

Hlaing | Yangon

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Assistant General Manager (Customer Service)

Global Technology Co., Ltd (GlobalNet), Hlaing | Yangon

Assistant General Manager (Customer Service)

Global Technology Co., Ltd (GlobalNet)

Assistant General Manager (Customer Service)

Global Technology Co., Ltd (GlobalNet)

Myanmar - Yangon

Hlaing | Yangon

13 Sep 2022

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

Providing help to customers using your organization’s products or services
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Managing a large number of incoming calls and emails
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Training staff to deliver a high standard of customer service
Improving customer service procedures, policies and standards for your organization or department.Create effective customer service procedures, policies , and standards
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basic
Implement an effective customer loyalty program
Providing help to customers using your organization’s products or services
Training staff to deliver a high standard of customer service
Improving customer service procedures, policies and standards for your organization or department
Responsible for managing the setup, operations
Provide a high level of customer service experience during all events with a solutions-oriented approach
Receive, respond to, resolve, and track customer complaints through the development of a service
Assist in the creation and development of a Program, including hiring, scheduling, training, supervising and evaluating Concierge staff
Establish highly effective working relationships
Collaborate with internal departments (Premium Sales & Service, Corporate Partnerships) to create memorable experiences
Execute day-to-day activities to maintain overall efficiency of the department
Maintain a positive and professional attitude when handling premium customer inquiries and concerns

Open To

Male/Female

Job Requirements

Bachelor’s degree and any master degree related with applied position
3 to 5 years experiences in similar position and 8 to 10 years in related fields.
Knowledge of performance evaluation and customer service metrics
Demonstrates excellent customer service and interpersonal communication skills, Positive and patient
Excellent organizational and leadership skills with a problem-solving ability
Ability to translate your skills to other employees through training and mentoring
Previous Experiences and success story is essential to present.
Strong written and verbal communication skills are a necessity for this position
A suitable candidate for this position must have great computer skills and demonstrate high proficiency in the use of Microsoft Outlook, Power Point, Excel, and Ms Word
Must be willing to travel work extended hours , weekends and holiday