On behalf of our Client, a leading freight forwarder. We are looking for a: Assistant Manager (Customer Service)  to be based at their offices in Yangon, Myanmar.

Main Duties and Responsibilities

• Responsible for the management & development of the local ocean & air customer service operations (Import & Export)
• Manage all financial functions including daily/ weekly maintenance of volume data reporting, monthly rolling forecast, etc.
• Ensure the highest levels of productivity of CS department & quality of services to customers
• Provide timely and consistent quotations for both Sales & Operations department
• Coordinate with shippers, truckers, steamship line, agent offices & overseas offices under Group for the exports & imports shipments
• Perform complete processing of documentation including bill of ladings, invoicing certificate of origin, export declaration, etc., data quality, bookings, forwarding, follow-up, tracking, problem identification and resolution within the given time
• Manage the SCM clients under nominations and coordinating with the CFS for loading follow ups
• Distribute information vital to operations and the general conduct of business
• Assist the Head of the department with budget on branch and department levels for business areas under his/her jurisdiction
• Adhere to the budget guidelines and observe/ report negative deviations
• Implement and organize procedures, process flow and customer relations.

Job Requirements

• University degree or similar qualification in Business Management or related field
• At least (6) years’ experience in related International Freight Forwarding Customer Services
• Experience in Freight Forwarding industry is a must
• Having knowledge of operations, administrative and accounting
• Excellent leadership, interpersonal, sociability skills and multicultural skills
• Excellent knowledge of Microsoft Office
• Excellent command of the English Language

All CVs will be handled with the utmost confidentiality.