Agency Communication and Event Planning 

• Assists department supervisors in maintaining effective communication, shuttle and meeting schedules and in managing cases follow up effectively and efficiently with relevant functions/parties (events planning, program initiation, planning trips and events for company incentive trips, monthly awards sessions and other events.
• Deliver allocated events and projects, undertaking detailed logistical planning and administration as necessary.
• Attend cross-departmental meetings, working groups and briefings that affect the delivery of events.
• Participates in a range of activities related to agent services and to comply with the AIA guidelines; (e.g social media marketing and compliance)
• Co-ordinate and manage annual communications and events schedule.
• Attendance at Agency events.
• Plan, coordinate and manage the effective practical delivery of key specific events, including forecast and manage budgets, risk assessments, venue booking, catering, organise and produce projects and events related materials and documentation, effective event marketing, invitations, guestlists and follow ups, and follow up outputs including evaluation reports
• Foster strong working relationships with event partners and participants.
• Have oversight of the communications and events calendar and, with support from the department supervisor, ensure the effective delivery of the communication and event activities.
• Encouraging and holding Agency departments accountable for sharing and feeding in required information in a timely manner, where appropriate
• Liaise with the department supervisor and various staff to ensure effective planning, delivery, and promotion of events as part of Agency Department.
• Assists department supervisor in identifying and providing all-round and comprehensive support and services for agents
• Managing Agency contacts database (Good CRM), including developing key areas, setting staff guidelines, regular updating and maintaining, and proactively developing key areas of the database.
• Handles and processes agent’ requests and enquiries effectively and efficiently; and to ensure timely delivery of services by meeting departmental benchmarks
• Prepares regular tracker/reports on agency activities to department head for review

Other Responsibilities 

• Performs other responsibilities and duties periodically assigned by supervisors in order to meet operational and / or other requirements
• Together with other members of staff, handle general enquiries including written, phone and e-mails

• Bachelor’s degree in Business, Communications, PR, or a related field.
• Minimum five years’ proven work experience in marketing, communications, or events management.
• Excellent writing skills—corporate writing preferred
• Strong understanding of multi-channel communication systems
• Proven record in managing corporate promotions and digital events
• Prior experience in reputation management for a business is a plus
• Experience of working in a standalone role
• Extensive project management experience
• Excellent in Microsoft Office Skills.
• Outstanding written communication, copywriting, and proofreading skills.
• Ability to adapt style and messaging for a wide variety of channels and audiences.
• Effective stakeholder engagement and management skills communicating effectively at senior level
• Strong communication skills and ability to work with colleagues across a range of skills and expertise.
• Exceptional attention to detail
• Ability to organise, plan and manage projects simultaneously, troubleshooting to meet deadlines