The role holder is responsible for the smooth execution of routine international account transfer outward remittance (Non-Trade) transactions for bank customers on a day to day operation and for ensuring high levels of customer services.

• Solve the customers’ complaint about the inward remittance via telephone/ e-mail/ face-to-face to get customers’ satisfaction
• Classify the purpose of remittance whether the process can be made or not
• Check daily trade and Non-Trade related documents
• Check the Swift inward voucher & authorize to be able to credit to the customer A/C
• Check CBM Daily/ Weekly/ Monthly Reports
• Check Daily Salary Report
• Check Inward Remittance Commission Report
• Reconcile Nostro Statement Daily and Weekly
• Check Monthly ITRS Report
• Query to the correspondent banks about inward remittance transactions via e-mail
• Check and approve of daily, weekly and monthly payments reports.

• Possess at least a Bachelor's Degree, (Master Degree major in Economics, Business Management or related field from an accredited university is preferred)
• Minimum 3-4 year experience in Foreign Remittance and Inward Remittance. 
• Fluency in spoken English and good English writing skills required
• Possesses wide-ranging industry experience, uses professional concepts to resolve complex issues in creative and effective ways
• Good presentation skills and people skills; team player
• Excellent in Microsoft Word, Excel and PowerPoint
• Demonstrates high energy, professionalism and maturity