Assistant Manager, IT Infrastructure

Carlsberg Myanmar

Mingalartaungnyunt | Yangon

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Assistant Manager, IT Infrastructure

Carlsberg Myanmar, Mingalartaungnyunt | Yangon

Assistant Manager, IT Infrastructure

Carlsberg Myanmar

Assistant Manager, IT Infrastructure

Carlsberg Myanmar

Myanmar - Yangon

Mingalartaungnyunt | Yangon

29 May 2023

Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Food and Beverage/Catering

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Provide first and second level IT support to business users for daily.
Hardware installation, configuration, troubleshooting and problem resolution for system hardware and software.
Monitor and managing of infrastructure components such as server, storage, network (WAN, LAN, Firewalls, etc.) and workstations, as well as retails-specific infrastructure such as networks, wireless access points, mobile devices, payment terminals, printers, CCTV.
Manage user accounts, access rights.
Ensure daily backups are taken of the server and regular backups of required data including all necessary scheduled system checks.
Maintain IT inventory including scheduled checks.
Lead new IT infrastructure project and work together with regional technical team to complete the project.
Support the ongoing operations of the IT infrastructure and application system.
Monitors, tracks and manages daily operation issue and service request tickets resolution, user accounts and access rights for business applications.
Monitor and manage day to day support and request from users.
Monitor Coaches, supervise, and disciplines for junior team members.
Plans and provide training for business application users.
Create, update and maintain for technical guide and documentation.
Acts as formal point of contact/liaison and technical expert and coordinate and collaborate with functional users to resolve related to IT Infrastructure.
Ability to work outside of normal business hours to provide support as and when necessary, to resolve urgent operational issues or to complete project work within expected timeline.
Other ad-hoc IT duties assigned by Management from time to time.

Open To

Male/Female

Job Requirements

Bachelor’s degree in computer science, Computer Technology, Information Technology, or related fields (other degree holders with relevant job experience is also acceptable)
Minimum 3 year working experience in IT support within an IT department of medium to large organizations.
Strong hands-on experience managing and supporting desktop and laptop.
Strong hands-on experience in Office 365 Administration, Windows Server Administration, Microsoft Active Directory, Switching, Routing, VLAN and Firewall is essential.
Strong communication, presentation, and problem-solving skills
Knowledge and understanding of ITIL is essential.
Good experience in Project Management is essential
Able to work independently and as a team
Manage external vendors relationships and services.