• The Assistant Operation Manager is part of a small start up delivery team for an exciting new business.
• This role has specific responsibilties for the riders, ensuring that they are in the right place at the right time; that they deliver orders to customers in a timely and professional manner.
• They review sales targets, delivery times, employee and customer data and help their teams to everyday get better at what they do.
• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time, delivery time etc.)
• Prepare reports for different departments or upper management
• Manage the call center to achieve quantitative and qualitative objectives
• Plan and implement the overall strategy
• Track and measure productivity and compare to benchmarks 
• Identify bottlenecks and suggest solutions
• Manage and train other call center staff
• Build relationships with staff and customers
• Create a welcoming and motivating environment for employees
• Coach call center staff through challenging customer service issues
• Evaluate staff effectiveness and performance annually or on an at-need basis.
• Develop monthly, quarterly and annual call center goals and action plans.

-Any graduated or Master Degree

-Over 7 years working experience in related field

-Good Management Skills

-Great Communiction & Interpersonal skill

-Must be travel to local