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Assistant Operation & Call Center Manager

RMA Group

Assistant Operation & Call Center Manager

RMA Group
Recruiter active 5 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
08 Sep 2021

Experience level

Manager

Job Function

Driver, Delivery, Motorbike

Job Description

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time, delivery time etc.)
  • Prepare reports for different departments or upper management
  • Manage the call center to achieve quantitative and qualitative objectives
  • Plan and implement the overall strategy
  • Track and measure productivity and compare to benchmarks 
  • Identify bottlenecks and suggest solutions
  • Manage and train other call center staff
  • Build relationships with staff and customers
  • Create a welcoming and motivating environment for employees
  • Coach call center staff through challenging customer service issues
  • Evaluate staff effectiveness and performance annually or on an at-need basis.
  • Develop monthly, quarterly and annual call center goals and action plans.

Open To

Repatriate
Male/Female

Job Requirements

-Any graduated or Master Degree

-Over 6 years working experience in related field

-Good Management Skills

-Great Communiction & Interpersonal skill

-Must be travel to local

What We Can Offer

Benefits

-Ferry provide
-Annual bonus
-Yearly Increment
-Travel Allowance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

For over 30 years, RMA has supported the needs of customers in Southeast Asia and across the globe, through automotive modification, service and parts distribution, infrastructure, engineering, hospitality and financial services.

We employ over 7,500 people in 14 countries. RMA is the partner of choice for the world's leading automotive, equipment, services and food brands, bringing essential products and services to markets worldwide.

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Experience level

Manager

Job Function

Driver, Delivery, Motorbike

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