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Assistant Trainer ( Mandalay )

KBZ Bank
| Mandalay
Verified This job has been verified by the company as a real job vacancy.
13 Jan 2023
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Mandalay
Verified
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
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Assistant Trainer ( Mandalay )
KBZ Bank, | Mandalay

Assistant Trainer ( Mandalay )

KBZ Bank
Mandalay

Assistant Trainer ( Mandalay )

KBZ Bank
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.
| Mandalay
13 Jan 2023
Verified
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Onboarding and Soft Skill training with KBZ organization recommended content.
  • Attend to product owner/stakeholders new product brief & request FAQ
  • Weekly and monthly training for operation as operation requirement.
  • Product analysis and prepare Training Content
  • Productivity base Training needs analysis.
  • Weekly / Monthly Training Plan and Report on time.
  • Agent’s motivation program and activities.
  • Report and feedback of operation requirement base training analysis.
  • Base on quality assurance score prepare training need requirement for monthly basis..
  • Monthly JKQ (Job Knowledge Quiz.) need to be done agents wise.
  • Maintain,edit and update  ( Intranet Web portal) need to be done.
  • Suport to training head in arranging service training for branches and conduct Train the Trainee in both physical and virtual customer handling
  • Support to training head in designing Training contents for behavioural and soft skill training  and overall training related.
  • Conduct weekly calibration and share improvement trend batch by batch  on weekly basis.
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports.  
  • Monitoring live call and prepare the personalize coaching development plan based on Agent Wise Performance. 
  • Able to develop call center related scripts and contents based on product deck.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree or equivalent combination of education and work experences
  • Having certification for professional trianing and development
  • Strong customer service oriented and customer’s behavior analysis
  • 3-4 years of training background in customer service industry and other relevant fields.
  • Proficient in English communication ( Business English is preferred)
  • Proficient MS office skills ( Excel, PPT and Viso) is a must

What We Can Offer

Benefits

Incentive

Highlights

International standard

Career Opportunities

Management Potential
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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