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(Asst)Manager,Service Design & Customer Experience

Yoma Bank

(Asst)Manager,Service Design & Customer Experience

Yoma Bank
Recruiter active 20 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
17 Aug 2020

Experience level

Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

Responsibilities

  • Synthesize and effectively communicate research findings, conceptual ideas, user testing results, detailed design, and design rationale both verbally and through execution.
  • Generate ideas for service improvements for existing customer journeys and express these in revised journey blueprints and scenarios that reflect customer and business requirements.
  • Conduct and lead fieldwork with customers and other staff or stakeholders to identify value propositions and use cases, and to help shape resulting product requirements
  • Produce and validate early-stage product/service concepts using wireframes and prototypes.
  • Collaborate with UI/UX designers, data analysts, and go-to-market teams and use qualitative and quantitative insights to inform customer value propositions and product design

Open To

Male/Female

Job Requirements

Knowledge & Skills

ESSENTIAL

  • Able to take early hypotheses into full research plan & synthesize findings
  • Understand customer touch points and digital product ecosystems (mobile, desktop, call center, retail)
  • Good working knowledge of usability principles
  • Able to manage projects independently
  • Visualize, articulate and solve complex design problems
  • Comfortable working on early concepts
  • Good communication and presentation skills
  • Excellent documentation and notetaking skills, and attention to detail

DESIRABLE

  • Data analysis or research background is a plus
  • Previous work on a product that exists in the market

Education & Special Training

ESSENTIAL

  • Degree or qualifications in Business, IT, Human Computer Interaction, Industrial Design or similar

Experience

ESSENTIAL

  • 3+ years of professional experience in UX design/research, market research, product management/development

DESIRABLE

  • Experience with visual/creative design a plus

Languages

ESSENTIAL

  • Fluent in both Myanmar and English (written and spoken)

*Only shortlisted candidates will be contacted for interviews*

 

What We Can Offer

Benefits

- Annual Bonus
- OT Payment
- Ferry Provided

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

"Founded in 1993, Yoma Bank is Myanmar's most progressive domestic bank with over 3,000 employees and more than 80 branches across the country. With a mission to “Build a better Myanmar for its people” and financing the needs of Myanmar families and businesses, Yoma Bank offers savings products, a wide range of loans and business solutions to individuals, SMEs and local corporate clients to fund their business operations in Myanmar. With over 25 years of being a responsible bank, Yoma Bank has been consistently making significant investments in strategic priorities- people, technology and corporate governance.
All the operations led by the Bank are centered around its core values such as Customer, Integrity, Respect, Teamwork and Innovation. Yoma Bank has also established strong partnership with both local and international organisations leveraging strategic advantages in its services. Yoma Bank is the first local bank that welcomed foreign investments from global organisations such as GIC of Singapore, Norfund of Norway and IFC of the World Bank."

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