Responsibilities

• Synthesize and effectively communicate research findings, conceptual ideas, user testing results, detailed design, and design rationale both verbally and through execution.
• Generate ideas for service improvements for existing customer journeys and express these in revised journey blueprints and scenarios that reflect customer and business requirements.
• Conduct and lead fieldwork with customers and other staff or stakeholders to identify value propositions and use cases, and to help shape resulting product requirements
• Produce and validate early-stage product/service concepts using wireframes and prototypes.
• Collaborate with UI/UX designers, data analysts, and go-to-market teams and use qualitative and quantitative insights to inform customer value propositions and product design

Knowledge & Skills

ESSENTIAL

• Able to take early hypotheses into full research plan & synthesize findings

• Understand customer touch points and digital product ecosystems (mobile, desktop, call center, retail)
• Good working knowledge of usability principles
• Able to manage projects independently
• Visualize, articulate and solve complex design problems
• Comfortable working on early concepts

• Good communication and presentation skills
• Excellent documentation and notetaking skills, and attention to detail

DESIRABLE

• Data analysis or research background is a plus
• Previous work on a product that exists in the market

Education & Special Training

ESSENTIAL

• Degree or qualifications in Business, IT, Human Computer Interaction, Industrial Design or similar

Experience

ESSENTIAL

• 3+ years of professional experience in UX design/research, market research, product management/development

DESIRABLE

• Experience with visual/creative design a plus

Languages

ESSENTIAL

• Fluent in both Myanmar and English (written and spoken)

*Only shortlisted candidates will be contacted for interviews*