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Bank Branch Support Assistant

KBZ Bank

Bank Branch Support Assistant

KBZ Bank
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
22 Jun 2021

Experience level

Entry Level

Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

Job Description

Understanding of customer satisfaction with service centric minded.  Delivering with high level of customer service with online solution. The main duty of BSO (Branch Support Officer) will be responsible for providing excellent Staff/Internal Customers queries in different channels at Helpdesk such as incoming calls/ outbound calls, email and helpdesk as per daily productivity target and guidelines.

  • Handle Staff/Internal Customers queries, requests and complaints via any channel (Email / Web based interactions in addition to Phone Calls)
  • Answer all calls according to standard operating procedures and call handling scripts.
  • Follow up and resolve Staff/Internal Customers complaints
  • Provide Staff/Internal Customers with accurate product and service information and proper call handling soft skills.
  • Up to date learning and research requiring information using available resources provided
  • Identify, highlight and escalate priority issues and VOCs to Superior.
  • Escalate or route calls to appropriate superior when necessary.
  • Document and tag all call category types information according to standard operating procedures in CRM.
  • Able to hit the daily productivity target basis on duty assigned per channel.
  • Effective knowledge and usage of systems used in resolving customer’s requests or complaints.
  • Work with positive mind set, respect and teamwork.
  • Flexible to work on-shift assignment if required.

Open To

Male/Female

Job Requirements

  • Any Graduate 
  • Proficient in relevant computer applications
  • Required language proficiency (Myanmar, English)
  • Knowledge of customer service principles and practices
  • Knowledge of banking product.
  • Good data entry and typing skills
  • Some experience in a call centre or customer service environment is preferred
  • Basic banking knowledge is preferred
  • Being able to adapt new situations and environments is important

 

What We Can Offer

Benefits

International Standard

Highlights

International Standard

Career Opportunities

Management Potential

About Our Company

KBZ Bank
THE STRENGTH OF MYANMAR

**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**

Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.

KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.

Purpose
We are driven by a simple aim. As the largest Bank in Myanmar, we are committed to enhance the quality of lives of the people in Myanmar, through financial inclusion. And in that becoming the Best Managed Bank in the World! Join us in this journey to positively impact the community and the nation.

Fulfilling Career – Today and Tomorrow
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

Personal Challenge
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!