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Banking Customer Relationship Supervisor

KBZ Bank
| Mandalay
Verified This job has been verified by the company as a real job vacancy.
08 Jul 2021
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Mandalay
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
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Banking Customer Relationship Supervisor
KBZ Bank, | Mandalay

Banking Customer Relationship Supervisor

KBZ Bank
Mandalay

Banking Customer Relationship Supervisor

KBZ Bank
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.
| Mandalay
08 Jul 2021
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Complete client service handling - as the first and single point of contact for any client concerns, queries or complaints;
  • Client account and portfolio management (retain and deepen);
  • Customer engagement customised, over time, based on individual ‘Customer Profiles’ which need to be built up and recorded on CRM platform during each interaction;
  • Analyse client interests, problems/complaint resolution , and potential need for new products and services and direct the requirement / lead to the right channel for fulfilment
  •  Bring the bank to the client – based on needs. Coordinate with branches, VCGM’s, Operations and other key stakeholders to ensure service resolution is world class;
  • Engage with customers to enrich the relationships by mobilizing additional funds and promote other fee-based products/services based on current and future customer needs;
  • Highlight critical issues to reporting manager and other related team whenever necessary;

Open To

Male/Female

Job Requirements

  • Minimum 2 years of banking industry experience especially on customer servce or Corporate sale. 
  • Customer service focus and customer-centric mind-set.
  • Any mandatory certifications as required for financial products
  • Intuitive to customer’s needs;
  • Strong communication and interpersonal skills, ability to build and maintain relationships;
  • Must understand customer relationship management (CRM);
  • Ability to analyse and solve problems quickly;
  • Self-motivated, flexible;

What We Can Offer

Benefits

International Standard

Highlights

International Standard

Career Opportunities

Management Potential
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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