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Business Analyst - Japanese Native Speakers

Accenture in the Philippines

Business Analyst - Japanese Native Speakers

Accenture in the Philippines
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - International
Full Time
Verified This job has been verified by the company as a real job vacancy.
16 Jun 2022

Experience level

Manager

Job Function

Consulting

Job Description

Join Accenture as Japanese Bilingual and receive up to $1,800* Joining Bonus ! Also open to Japanese and Foreign Nationals!

Applicant must be willing to work and relocate in Manila, Philippines.

Open Japanese Bilingual Jobs:

  • Japanese Speaking Analyst
  • Japanese Speaking Senior Analyst
  • Japanese Speaking Specialist (Supervisor)
  • Japanese Speaking Assistant Manager
  • Japanese Speaking Manager (with Financial Background)

Japanese Speaking Analyst:

Overall Purpose:
The Japanese Bilingual Analyst will be responsible in performing transactional data processing tasks.


Responsibilities:

  • Act as knowledge recipient and subject matter expert for identified transactional tasks.
  • Performs a range of tasks from complex to straightforward within the scope of the function
  • Assists in the identification, assessment, and resolution of complex issues/problems
  • Required to assess and resolve non-standard/standard issues/problems largely on own initiative
  • Decides within an available range of solutions/practices, which are the most applicable
  • Makes decisions within parameters set by manager, using job/specialist experience
  • Seeks advise and escalates issues when faced with tasks/problems outside normal scope of job
  • As appropriate may directly supervise or coordinate the work of others in a discrete section/small team
  • Coaches inexperienced team members and provides first level advice on procedures/work methods

Japanese Speaking Senior Analyst

Overall Purpose:

The Japanese Bilingual Senior Analyst will be responsible in supervising the delivery of all  assigned transactional activities and assisting the leaders in meeting the target.

Job Description:

  • Supervising the activities performed by the processing team within Manila Delivery Centers
  • Providing assistance to and coaching team members regularly
  • Monitoring and mentoring team members, and creating performance improvement plans to help meet the production targets and quality
  • Developing initiatives for continuous process improvement
  • Ensuring compliance to all client-published policies and procedures as well as legal and regulatory requirements that the company is obliged to adhere to
  • Monitoring production issues and escalating challenges and issues as needed
  • Ensuring adherence to SLAs, metrics and targets

Japanese Speaking Specialist (Supervisor)

Overall Purpose:
The Japanese Bilingual Supervisor will be responsible in managing all work assignments, committing the team to the work, managing the quality of work and driving the people management activities within the team.

Job Description:

  • Responsible for the activities assigned by the management
  • Understand and perform process lead role
  • Assist processors with questions and problems related day to day transaction processing
  • Assist in supervising the activities performed by the regular processing team within Manila Delivery Center
  • Ability to provide assistance to the staff
  • Actively seeks opportunities for Continuous Improvement initiatives.
  • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
  • Escalates production issues to leaders as appropriate.
  • Ensures all work is performed in accordance with SLAs and metrics.
  • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

Japanese Speaking Assistant Manager

Overall Purpose:
The person will be responsible for all work assignments, committing teams to work, managing the team 's financials and mix to targets, and driving the overall people management within the team. May manage service delivery team leads.

Responsibilities:

  • Manage a team of team leads/supervisors in the operations tower of the deal
  • Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
  • Act as point-of-contact of the company and the client in the performance of operational sub-processes
  • Act as an escalation point for all operational related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
  • Communicate regularly with the client to ensure that the proper department complies with the latest changes in the procedures
  • Lead client meetings to discuss team performance and address issues as required
  • Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
  • Prepares forecasts / budget for the Team and conduct manual invoicing
  • Identify operational accounts-related requests and process if approved
  • Identify process issues and escalate to responsible owner
  • Confirm disputes and contact customers if dispute is valid
  • Identify operational issues/revenue recognition problems
  • Collect and gather data for process and operational Reports
  • Prepare regular / daily reports

Japanese Speaking Manger (with Financial Background)

Job Responsibilities:

  • Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
  • Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections;
  • Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
  • Communication with the client to ensure that the AR department complies with the latest changes in the procedures
  • Develops good client relationships and good relations with the colleagues
  • Lead client meetings to discuss debtor performance and address issues as required
  • Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
  • Prepares forecasts / budget for the Team and conduct manual invoicing
  • Review account status for credit release

Open To

New graduates
Foreign (Expatriate)
Male/Female

Job Requirements

Japanese Speaking Analyst:

Skills and Qualifications:

  • Open to college graduate and undergraduates with relevant work experience
  • N1 to N2 JLPT linguistic competence level
  • Excellent communication skills in Japanese and English languages
  • Work experience in the BPO industry is an advantage

Japanese Speaking Senior Analyst:

Skills and Qualifications:

  • Open to college graduate and undergraduates with relevant work experience
  • N1 to N2 JLPT Linguistic Competence Level
  • Must have at least 3 years of work experience
  • Excellent communications skills in Japanese and English languages
  • Work experience in the BPO industry is an advantage

Japanese Speaking Specialist (Supervisor):

Skills and Qualifications:

  • Open to college graduate and undergraduates with relevant work experience
  • N1 to N2 JLPT Linguistic Competence Level
  • Must have at least 5 years of work experience
  • Must have supervisory experience
  • Excellent communications skills in Japanese and English languages
  • Experience in Finance and Accounting and SAP is an advantage
  • Work experience in the BPO industry is an advantage

Japanese Speaking Assistant Manager:

Qualifications:
Required Skills and Qualifications

  • Language Requirement: Japanese Proficiency N2
  • Fluent in English
  • Highly trainable
  • With presentation skills
  • Must have BPO experience
  • With skills in MS Office (Outlook, Powerpoint, Excel, Word)
  • Management experience required
  • Strong verbal and oral communications and client facing skills
  • Positive approach in supporting customer & company needs
  • With managerial or supervisory experience; must be able to lead a team of supervisors/team leads
  • Goal-oriented individual with strong time and task management.
  • Organized and methodical person with logical approach in addressing issues and strong analytical skills
  • Ability to solve urgent matters and work under pressure
  • Ability to impose a proactive spirit in the team
  • Flexibility, especially in the period of month/quarter/year-end closing

Japanese Speaking Manger (with Financial Background):

  • Japanese - N2/N1/NATIVE
  • With F&A educational background, F&A experience, MS Office skills and F&A ERP skills
  • Minimum 4-5 year experience in the finance and accounting field
  • With managerial or supervisory experience

What We Can Offer

Benefits

• Competitive salary package and performance incentives
• Loyalty, Christmas gift, and Inclusion & diversity benefits
• Life insurance
• Retirement

Highlights

• Joining bonus up to $1,800 Joining Bonus!
• HMO Coverage (medical and dental) from day 1 of employment
• Employee stock purchase plan

Career Opportunities

• Career growth and promotion opportunities

About Our Company

Delivering the promise of technology and human ingenuity to our clients, with the highest standards of quality.

Our Multilingual for Accenture Operations brings the best innovative solutions that provide transformative and meaningful change to our clients’ business processes. Our people have the domain expertise, the technology, and the language capability to engage meaningfully and ideate with clients, to provide operational e

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Experience level

Manager

Job Function

Consulting

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