An Excellent Opportunity for ...
Business intelligence-Customer Retention-Deputy manager is required to
> Create English and Myanmar SMS content for Customer Retention team's pilot campaign and other requested team's campaign. Create short URL link shared by other teams.
> To create Message template, English and Myanmar in MCCM system based on offer and check Sender ID with Reply Code.
> To support team leader to excute CVM and BTL campaign by using MCCM system to generate revenue, create Offers and Campaigns.
> To analyze Campaign, retain the customer and prevent the churn. Daily Monitoring and tracking the performance each channel (SMS, USSD, MPT4U,UCC) of CVM, BTL campaign.
> To monitor SMS delivered rate and given point bonus count. Reporting MPT Club/VAS Campaign SMS delivered rate and analysis
> To resolve customer complaint promptly. To monitor the competitor offer. Tracking and reporting competitor offer tracker.
> To monitor the schedule of each campaign. Record the Campaign name and period to analayse Revenue Trend.