Business Operations Manager (Payment Platform)

Talent Experts

| Yangon

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Business Operations Manager (Payment Platform)

Business Operations Manager (Payment Platform)

Talent Experts

Business Operations Manager (Payment Platform)

Talent Experts

Myanmar - Yangon

| Yangon

26 Jan 2022

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Recruitment/Employment Agency

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Ensure all systems operate smoothly and align with quality standards
Maximize the efficiency of all business procedures
Maximize operating potential to exceed customers’ expectations and company goals
Establish operation KPIs and conduct and manage quality assessments
Monitor daily operations and address potential issues when arise
Build processes that meet our business objectives and ensure compliance
Manage marketing initiatives
Conduct operations analyses, analyze both payment system implementation and the overall day to day service levels and key performance indicators
Make sure team members are following the SOP, guidelines and policies
Learn new products and train to team members
Investigate, escalate, follow up the technical difficulities and issues
Investigate the frud and dispute cases and communicate to stakeholders about the case details with suggestion and best practices
Manage customer support process from multiple channels
Manage and ensure for the process of system demostration, system analyse and implementation, launching and Go-Live
Analyse and make sure that system user manuals are proper and clear

Open To

Repatriate

Male/Female

Job Requirements

B.Sc (Computer Science) or BBIT or related
Must have 6+ years of working experiences in Operations Management/ Quality Assurance Management/ Project Management/ Software Engineering in IT industry
Strong IT skills, including database development
Excellent communication skills in English (verbal and written), with the ability to provide clear and effective advice on a range of people issues
Ability to handle sensitive, highly confidential information
Highly trained in conflict management and business negotiation processes
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Word, Excel, Powepoint, Outlook
Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer servie
Also welcome applicants who have strong experiences as Payment Software Engineers or QA Software Engineers (who are willing to handle payment software operations)