• Provide technical, operational, product, sales and service support to an assigned group of Merchant Sales Consultants covering a multi-state territory and large corporate clients for Card and Electronic Payment Services (specifically POS & eCommerce)
• Provide sales support to Merchant Sales Consultants for any product, pricing or implementation issues that may occur during the sales process
• Serve as the primary point-of-contact for key account relationships (e.g. high-volume, high-spend merchants, corporate clients).
• Ensure merchant needs and issues are being met and resolved in a high-quality and timely manner.
• Provide merchant support for any operational projects or product releases/enhancements that may impact new or existing merchants.
• Involvement may include client communication, outbound call support or conversion support.
• Develop and maintain a comprehensive knowledge of all applicable point-of-sale hardware and software solutions, payment gateway solutions, connectivity options and all other payment-related applications.
• Develop and maintain a comprehensive knowledge of all current and future payment processing products and services (e.g. check services, gift/loyalty card programs, pre-paid, wireless applications, mobile, tablet solutions).
• Recognize new product or pricing trends within the industry and recommend new ideas or processes to management
• Develop and maintain comprehensive knowledge of payment network rules and operating regulations. Work with prospects and existing vendors, third party payment processor and payment partners to ensure compliance with payment network rules and operating regulations.

1. Bachelor’s degree in Computer Science or a related field, or equivalent education and related experience
2. Three years of experience in POS & eCommerce Sales and Support functions.
3. Display a high-level of ownership and superior work ethic
4. Excellent interpersonal and communication skills
5. Has knowledge on various computer hardware and software applications
6. Strong technical comprehension skills
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products