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Call Center Agent (Mandalay)

Global Technology Co., Ltd (GlobalNet)
| Mandalay
Verified This job has been verified by the company as a real job vacancy.
16 Jul 2020
Recruiter active 16 hours ago The recruiter at this company was last active reviewing applications.
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Call Center Agent (Mandalay)

Global Technology Co., Ltd (GlobalNet)
Recruiter active 16 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Provide first level contact and convey resolutions to customer issues
  • Mainly answer phone calls professionally and handle customer complaints (both technical and      non-technical)
  • Respond to customer’s general inquiries billing, sales (price and plan, promotion period), internet        coverage area, and also provide product and service information to customers
  • Route calls to appropriate resource and follow up customer calls when necessary and also      keep records customer’s feedback
  • Keep phone calls records exactly and timely with Excel and report to relevant department daily,      weekly and monthly via email at every morning
  • Do tasks given by Assistant Manager and others immediate duties depend on condition
  • Monitor the installation customers and weekly pending installation customers report to General      Manager and Senior Sales Manager
  • Solve the customer’s complaint from Facebook, Viber
  • At Emergency case, can able to work 24/7 call center on duty.

Open To

Male/Female

Job Requirements

- Any graduated
- Call center and customer service experience may be required
- Handling and replying to customer inquiries through phone and email
- Must have able to work day and night duty
- Able to use MS office tools specially in Excel

What We Can Offer

Benefits

Annual Bonus
Transportation Allowance
Saturday & Sunday & Gazette Day Off

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques