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Call Center Agent

Yoma Fleet
| Yangon
Verified This job has been verified by the company as a real job vacancy.
11 Jun 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Call Center Agent
Yoma Fleet, | Yangon

Call Center Agent

Yoma Fleet
Yangon

Call Center Agent

Yoma Fleet
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
11 Jun 2020
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

High School

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Answer incoming calls and respond to customer’s emails
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors or respective departments
  • Provide product knowledge and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources (departmental hunting lines)
  • Document all calls information according to standard operating procedures
  • Recognize, record customer calls and inform the management team
  • Follow up customer calls if necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned
  • Provide knowledge to new Customer Service Agent and monitor their performance.

Open To

Male/Female

Job Requirements

  • A great attitude that exudes professionalism, ethics, and a genuine desire to make good things happen.
  • Experience with delivering customer service.
  • English language and basic computer skills, Excellent data entry and typing skills.
  • High school diploma or equivalent.
  • Proficient in relevant computer applications.
  • 1-2 years of experience in a call center environment.
  • Knowledge of customer service practices and principles.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.

What We Can Offer

Benefits

- Attractive Salary
- Ferry Provided

Highlights

- International Standard
- Fun working place

Career Opportunities

- Training Provided
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

High School

Job Type

Full Time

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