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Call Center Leader

SHWE Bank
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
20 May 2024
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Call Center Leader

SHWE Bank
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Contact center reporting
  • Receive key updates from process owners
  • Monitoring and providing key updates and complaints from public to concerned process owners
  • Establish and manage contact center, call systems, i.e., telephony system, chatbots, email, SMS etc.,
  • Customer Research
  • Storing customer information log
  • Logistics and security arrangements
  • Scripting establishing and review
  • KPI establishing and review
  • Training arrangement with process owners
  • Inbound call center responsibilities are all about communication skills, rules, potential to deal with various customers of various attitudes and satisfying the customers through communication by resolving queries efficiently
  • Manage large amounts of incoming calls
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Basic duty is to answer all the incoming calls, but answering in a polite manner
  • The main responsibility of a Call Center is to give professional customer care service
  • Sorting out the complaints is an important duty of a Call center, some issues may need urgent attention and some may take more time, a Call center staff has to organize everything according to the priority
  • Understanding standard bank transactions, as well as common product and services
  • Scheduling the Follow-up calls to handle customer complaints regarding bank issues/process
  • Keep records of all conversations in our call center database in a clear way

Open To

Male/Female

Job Requirements

  • At least 4 years in managing call center operations team
  • Good presentation and public speaking skills
  • Good command of written and spoken English
  • Any bachelor’s degree holder

What We Can Offer

Benefits

Ferry/Transportation
Overtime Allowance
Rewards for over performance

Highlights

Fun working environment
International standard
Make a difference
Join an experienced team

Career Opportunities

Training provided
Learn new skills on the job
Promotion opportunities
Management potential