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Call Center Manager

AGB Communication Co. Ltd
Kamaryut | Yangon
Verified This job has been verified by the company as a real job vacancy.
07 Aug 2023
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Call Center Manager

AGB Communication Co. Ltd
Yangon

Call Center Manager

AGB Communication Co. Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
07 Aug 2023
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Develop objectives and oversee day-to-day operations of the call center including staff scheduling, shift planning, and resource allocation
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Manage a team of customer service representatives who provide support to customers via phone, email, and chat
  • Work with members of management to share information and contribute to the ongoing improvement of standards
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • Develop objectives and oversee day-to-day operations of the call center including staff scheduling, shift planning, and resource allocation
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Manage a team of customer service representatives who provide support to customers via phone, email, and chat
  • Work with members of management to share information and contribute to the ongoing improvement of standards
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Open To

Male/Female

Job Requirements

  • Proven experience as call center manager at Internet Service Company or Telecom Industry
  • Experience in customer service and IT Knowledge is must required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Degree in Sales & Marketing or in a relevant discipline
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

What We Can Offer

Benefits

. Commission
. Rewards for over performance

Highlights

. Fun Working Environment
. International Standards
. Make a difference

Career Opportunities

. Promotion Opportunities
. Management Potential
. Learn new skills on the job
Already Expired
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More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

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