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Call Center Officer

Hana Microfinance Ltd
Kamaryut | Yangon
Verified This job has been verified by the company as a real job vacancy.
12 Jun 2024
Recruiter active 5 hours ago The recruiter at this company was last active reviewing applications.
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Call Center Officer

Hana Microfinance Ltd
Recruiter active 5 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Provide proper communication through telephone calls with the customers
  • Manage large amount of inbound and especially outbound calls in timely manner
  • Complete daily call target
  • Keep record of customer interactions, recording customers’ comments and complaints
  • Update existing customer information in the system
  • Follow up customer calls as required
  • Produce daily call reports to submit to management
  • Monitor calls quality and develop plan to make the improvements if necessary
  • Maintain high customer service in timely and efficient manner

Open To

New graduates
Male/Female

Job Requirements

  • Bachelor Degree holder (Fest graduates or current universitystudents are encouraged to apply)
  • Must have 1 years of experience in call center or customer service environment
  • Well experienced in using Microsoft Office (Word, Excel, Power Point)
  • Good Communication, especially listening skill and able to speak politely to various type of people
  • Good data entry and typing skills
  • Positive (can do) attitude with ability to work in a team environment
  • Flexibility
  • Ability to work under pressure
  • Attention to detail and good organizational skills,
  • Ability to meet deadlines

What We Can Offer

Benefits

Rewards over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques

Apply for this job

OR

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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