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CALL CENTER REPRESENTATIVE

CANAL+ MYANMAR
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
18 Nov 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

High School

Job Description

JOB DESCRIPTION:
• Provides product/service information by answering questions; offering assistance.
• Operation floor checking for support to agents call answering.
• Checking and arrange manpower for call center service level by time.
• Monitor low productivity and low score on customer satisfaction.
• Briefing/coaching to agents for weekly QA score and improves quality results by recommending changes.
• Monitor and encourage for telemarketing to achieve daily target.
• Maintain and control for group attendant %.
• Maintains call center database by entering and verifying information; updating.

Open To

Male/Female

Job Requirements

REQUIRED SKILLS:
- Well know about basic computer knowledge (internet email)
- Strong organization skills
- Can work on under pressure
- Good interpersonal skills/team
- Strong experienced in customer service.

What We Can Offer

Benefits

o Bonus
o Phone & Travel allowance
o Health insurance for employee and family.

Highlights

o International environment

Career Opportunities

o Training & coaching provided

About Our Company

CANAL+ Myanmar FG Ltd proposes over 75 channels with a variety of thematic including:

- 8 new and exclusive ¬ channels designed for Myanmar customers as well as
- 25 channels only available on ¬CANAL+
- 45 channels aired for the first time in Myanmar

This new PAY TV focuses on new and innovative content at a very affordable price.

CANAL+ Myanmar FG Ltd develops all the services necessary to enable its customers to enjoy the CANAL+ Offer more effectively:

- a wide distribution network in all Myanmar country to enable customers to have contacts for commercial, technical, customer care …
- a customer care service available 7 days per weeks, dedicated to assisting CANAL+ customers in their perfect usage of the CANAL+ offer
- CANAL+ STORES where the client will be able to discover the high quality of CANAL+ offer with the perfect assistance of CANAL+ teams
- the latest generation of TV equipment in DTT & DTH which will bring to customers houses a high quality of reception (HD), an easy way of installation, a large range of services CANAL+ Myanmar FG Ltd creates strong partnership with the bests retails networks in Myanmar for TV consumers goods, strong providers of payment solution and convenience stores ...

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