JOB DESCRIPTION:• Provides product/service information by answering questions; offering assistance.• Operation floor checking for support to agents call answering.• Checking and arrange manpower for call center service level by time.• Monitor low productivity and low score on customer satisfaction.• Briefing/coaching to agents for weekly QA score and improves quality results by recommending changes.• Monitor and encourage for telemarketing to achieve daily target.• Maintain and control for group attendant %.• Maintains call center database by entering and verifying information; updating.
REQUIRED SKILLS:- Well know about basic computer knowledge (internet email)- Strong organization skills- Can work on under pressure- Good interpersonal skills/team- Strong experienced in customer service
o Bonus o Phone & Travel allowanceo Health insurance for employee and family
o International environment
o Training & coaching provided
CANAL+ Myanmar FG Ltd proposes over 75 channels with a variety of thematic including:- 8 new and exclusive ¬ channels designed for Myanmar customers as well as- 25 channels only available on ¬CANAL+- 45 channels aired for the first time in MyanmarThis new PAY TV focuses on new and innovative content at a very affordable price.CANAL+ Myanmar FG Ltd develops all the services necessary to enable its customers to enjoy the CANAL+ Offer more effectively:- a wide distribution network in all Myanmar country to enable customers to have contacts for commercial, technical, customer care … - a customer care service available 7 days per weeks, dedicated to assisting CANAL+ customers in their perfect usage of the CANAL+ offer- CANAL+ STORES where the client will be able to discover the high quality of CANAL+ offer with the perfect assistance of CANAL+ teams- the latest generation of TV equipment in DTT & DTH which will bring to customers houses a high quality of reception (HD), an easy way of installation, a large range of services CANAL+ Myanmar FG Ltd creates strong partnership with the bests retails networks in Myanmar for TV consumers goods, strong providers of payment solution and convenience stores ...