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CALL CENTER SUPERVISOR

CANAL PLUS MYANMAR LIMITED
| Yangon
Verified This job has been verified by the company as a real job vacancy.
08 Mar 2022
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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CALL CENTER SUPERVISOR

CANAL PLUS MYANMAR LIMITED
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Broadcasting/Music/Film

Min Education Level

Master Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

•  Support to reach targets for individuals and teams

• Take calls that your agents can't handle and be available when an agent appears to need assistance.

• Support and answered all the questions from agents’ requirements

• Anticipate escalation to related department

• Needs to Take over calls when needed

• Keep staff motivated. Motivate and encourage agents through positive communication and feedback

• Measure team performance with key metrics such as call abandonment٫ calls waiting٫ queue and track inbound calls, etc.

• Ensure adherence to policies for attendance٫ established procedures etc.

• Keep management well-informed about issues and problems

• Prepare monthly performance reports

• Manage by walking around.

• Monitor queue and track inbound calls. ...

• Motivate and encourage agents through positive communication and feedback

• Provide training

Open To

Male/Female

Job Requirements

• At least 2 years’ experience in related field

• Excellent personal organizational skills,including time management, and ability to meet deadlines and work underpressure

• Excellent verbal/written communication,interpersonal and negotiation skills.

• Ability to work collaboratively with colleagues across the organization developing effective working relationships to deliver outstanding results

• Ability to adapt to changing organizational and operational needs.

• Good knowledge of Office applications ( Excel, PowerPoint, Word etc….)

What We Can Offer

Benefits

o Bonus
o Phone & Travel allowance
o Health insurance for employee and family

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

o Training & coaching provided
o Challenging position to evolve in strategic commercial issues
o Management responsibilities