Call Officer in Yangon

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Call Officer

Call Officer

Hana Microfinance Ltd

Call Officer

Hana Microfinance Ltd

Myanmar - Yangon

| Yangon

13 Mar 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Provide proper communication through telephone calls with the customers
Manage large amount of inbound and especially outbound calls in timely manner
Complete daily call target
Keep record of customer interactions, recording customers’ comments and complaints
Update existing customer information in the system
Follow up customer calls as required
Produce daily call reports to submit to management
Monitor calls quality and develop plan to make the improvements if necessary
Maintain high customer service in timely and efficient manner

Open To

Male/Female

Job Requirements

- Any graduate from universities

- Preferably 1 year experience in call center or customer service environment

- Preferably certification on using of Microsoft Office application

- Good Communication especially listening and polite speaking to various type of people

- Positive (can do) attitude with ability to work in a team environment:

- Flexibility

- Ability to work under pressure

What We Can Offer

Benefits