ROLE PURPOSE

Yoma Bank’s Products, Services, and Channels Division is responsible for developing and managing the bank’s financial services products and services and managing digital channels. We are inspired by building financial services that put our customers at the center. Our Cards Department is committed to delivering and managing a relevant and innovative suite of card products and services for Yoma Bank. To help achieve our ambitious goals, we are looking for an experienced Manager to build and lead the Card Operations team that will provide exceptional quality of service managing the card products on a daily basis.

JOB RESPONSIBILITIES

• Supervise and manage to reconcile all GL and settlement accounts within the bank or with respective payment network schemes such as MPU, Master
• Ensure all accounts are reconciled daily and all variances are accounted for and reverse within 3 working days. Any items not reverse within timeline will have to be reported to higher management for further decision.
• Process new applications for Merchant, Debit/Credit card, renewals and dispatch and execute end to end card production process.
• Execute all card maintenance requests like expiration, pin number, address modification, and loss.
• Executing Card & POS Operation transactions / activities and reconciliation processes effectively to ensure proper settlements including MPU, Master Reconciliation.
• Participate in all card/POS related system testing for all enhancements and new systems
• Produce various periodic MIS and Management reporting as required

STRATEGIC COMPETENCIES

LEADERSHIP

• Organise work into manageable tasks
• Demonstrate continuous improvement 
• Deputise for Manager
• Take accountability for self-development
• Share best practice

RELATIONSHIP BUILDING 

• Build and manage effective relationships with functional teams and other Business Units
• Create a climate of openness and trust in which people can freely speak out
• Recognise potential conflicts within own working relationships and facilitates the negotiation of mutually beneficial outcomes

COMMUNICATION SKILLS

• Effectively communicate and influence across the team
• Tailor content and style to connect with all employees in English and Myanmar
• Demonstrate SPEAKING OUT
• Ask for clarity to ensure own understanding
• Give constructive feedback to improve performance

RESULTS ORIENTATION

• Use time efficiently; adapt plan when changes occur 
• Prioritise tasks based on importance including Risk
• Help others maintain focus and overcome obstacles
• Receptive to and implement suggestions for improvement; ask for feedback

PROBLEM SOLVING

• Build upon analysis provided to make informed decisions
• Recommend possible solutions and escalate appropriately 

Education & Special Training

Essential

• Degree in Banking, Finance ,Economics or Financial Accountancy

Experience

Essential

• Minimum 2 years in Card Operations environment

Technical Skills

Essential

• Strong knowledge of Debit /Credit card & POS operations
• Must be fully conversant with Visa/MasterCard rules, transactions flows and preferably the message formats.
• A fair knowledge in EMV and 3D Secure transactions especially from a dispute resolution perspective
• Accuracy and reliability.
• Ability to meet deadlines whilst maintaining quality.
• Strong knowledge of Microsoft excel.
• Ability to work under pressure and within a tight timeline
• Analytical skills

Languages

Essential

• Able to communicate in English and Burmese