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Centralized Collections (HP) Officer

Yoma Bank

Centralized Collections (HP) Officer

Yoma Bank
Recruiter active 16 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
21 Jun 2022

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description


  • To at all times comply with Yoma Bank’s Code of Conduct, Policy & Procedures 

  • To effectively use the Yoma Bank’s core systems including FBE & Collection system by acquiring the required levels of knowledge in these systems 

  • To use these systems and particularly Collection system to accurately manage customer queries about their accounts that are in arrears   

  • To work 100% of delinquent accounts assigned to the individual collector within the agreed timeframes 

  • To chase and follow-up collection via phone call/virtual call and field call collection and repossession 

  • To achieve the agreed contact rates with customers who have accounts in arrears 

  • To achieve the agreed number of customer meetings with products that require face to face customer collector interactions 

  • To achieve the agreed call rates with customers who have accounts in arrears 

  • To achieve the agreed promise rates with customers who have accounts in arrears 

  • To achieve the agreed kept promise & rate 

  • To achieve the agreed cash collected as % of total arrears on assigned accounts 

  • To effectively follow up customers who have broken agreed promise to repay on accounts in arrears 

  • To resolve customer disputes within Yoma Bank policy and procedure / Support Associates in dispute resolutions/customer engagements. 

  • To maintain all required reports including productivity files & Collection system 

  • To undertake external filed calls to customers with accounts in arrears as required from time to time 

  • To be punctual & timely in work attendance 

  • To always act as an effective and positive team member 

  • To follow Yoma Bank’s dress Code  

  • To assist Senior Collections & Collections Managers in assisting, guiding, and educating Collection associates 

  • To undertake special duties as assigned by Collections Managers 

Open To


Job Requirements



  • HP collection and repossession (call and field call) 

  • Work experience in a financial institution; 

  • Knowledge of Collections & Recovery Operations

Knowledge & Skills 

  • Sound knowledge Of Yoma bank Credit Products terms & conditions 

  • To understand the calculation of payments interest & penalties on all Yoma Bank credit Products 

  • To understand relevant Myanmar CBM rules & regulations 

Education & Special Training 

  • Degree Prefered 

  • High School completion essential 


  • Working proficiency in English and Burmese. 

What We Can Offer


• Ferry Provided
• Mobile Phone Allowance
• Life Insurance
• Limited Medical Cover


• Empowered Working Environment
• Diverse Team

Career Opportunities

• Learning and Development Platform
• Opportunities to Explore Multiple Career Paths

About Our Company

"Founded in 1993, Yoma Bank is Myanmar's most progressive domestic bank with over 3,000 employees and more than 80 branches across the country. With a mission to “Build a better Myanmar for its people” and financing the needs of Myanmar families and businesses, Yoma Bank offers savings products, a wide range of loans and business solutions to individuals, SMEs and local corporate clients to fund their business operations in Myanmar. With over 25 years of being a responsible bank, Yoma Bank has been consistently making significant investments in strategic priorities- people, technology and corporate governance.
All the operations led by the Bank are centered around its core values such as Customer, Integrity, Respect, Teamwork and Innovation. Yoma Bank has also established strong partnership with both local and international organisations leveraging strategic advantages in its services. Yoma Bank is the first local bank that welcomed foreign investments from global organisations such as GIC of Singapore, Norfund of Norway and IFC of the World Bank."