Management Task:

• primarily responsible for providing end-to-end customer support, solutions, planning and implementing fiber connectivity solutions, managing customer orders, handling customer service requests, coordinating installations, executing and serving as single point of contact for customers
• Ensure the Network Operations reliable and efficient by monitoring network performance.
• Plan and supervise Change request to meet customer expectations.
• Identifying and plan preventive actions to cope with network loop holes and rectification the difficulties within fiber network.
• Providing solutions and suggestion to our customer to ensure that our customers will stay connected with their users efficiently without losses in network and quality services.
• Managing NOC (Network Operating System) to provide quick response to our customers by well communication standard.
• Guide, Build and Support to all internal domains to have better and transparent communication within Internal Organization as well as with our clients / customers.
• Regular meeting conduct with Customers to plan the future activities which shall help to improve better customer satisfactions by implementing the Preventive action plans.
• Regular meetings conduct internally to share customer feedback and experience about weekly / monthly performance.
• Plan the schedule to improve the gaps internally according to customer feedback and suggestion's.
• Supervise the Budget must not exceed for rectification plan, accordingly prioritize the work to have minimum budget utilization's by providing quality services.
• Close communication with 25 customers throughout the pan Myanmar regarding their queries, escalations, expectations and suggestion.

Technical Task:

• Provide technical solutions to NOC and Field team leaders whenever necessary to recover the Incidents occurred in network.
• Ensure to keep updated the Technical database and shall be available with Field team to perform well on the field.
• Guide, suggest and follow-up the efficient way to resolve network degraded issue on time.
• Ensure to keep educate the field teams to handle the equipment's carefully.
• Requesting and support to arrange spare material for critical and mandatory rectification task.
• Share technical experience with field teams to cope up with some difficult situations.
• Providing Technical action plan to customers for network improvement.
• Ensuring that all teams must follow the PPE ad HSSE policies while working on field.
• Co-operate with HSE Team to keep maintain the monthly HSSE reports and share with customers whenever customer request.
• Manage internal training sessions to update the field team knowledge and introduce the on-going technologies for awareness.
• Observing the frequent and repeated issues and provides technical solution to cope-up with Problems.  
• Ensuring that Customer shall recognize our Technical solutions and implement in network to experience better performance.
• Ensure to provide 99.90% network availability for each customer.
• Provide the guidelines to internal field teams and NOC to ensure the SLA (Service Level Agreement) and MTTR (Mean time to restore).

Commercial Task:

• Ensure to close all SLA sign-off with every customer by monthly basis.
• Ensure to close all customer SLA's within our limits (Credit Note).
• Provide relevant and proper justification to customer regarding SLA exceed cases and minimize the penalty charges.
• Make sure to provide final documents to internal Procurements and Finance team to process Invoice.
• Support to Business & Legal team to finalize contract term as related with Operation and maintenance services.
• Ensuring to add all mandatory and particular terms in contract which shall help us to have smooth and transparent communication with customers on O&M jobs.
• Ensuring to get final documented confirmation from customers which support us for invoicing process.
• Taking follow-up until finance process get it done from Internal as well as customer side.
• To follow the PR and PO process monthly related with Operation & maintenance task.
• Ensuring to get release PO's according to requirement form customer to fulfill the ground work.

• Bachelor of Engineering
• At least 5 year's experiences in Telecommunition field and Fiber O&M 
• Guide, suggest and follow-up the efficient way to reslove network degraded issue on time.
• Ensure to keep educated the field teams to handle the equipment's carefully.
• Providin Technical action plan to customers for network improvement.
• Observing the frequent and repeated issues and provides technicial solution to cope-up with problems.
• Excellent written and oral communication skills
• Good negotiation technical skills
• Must be good in MS-Office