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Client Management Executive

DKSH ( Myanmar ) Ltd.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
14 Sep 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Coordinate and prepare documents on business integration, including processes and system setup
  • Gather and report client operational results in comparison to KPIs set in service level agreements
  • Identify opportunities to expand services provided to clients, introduce additional values added services to clients and share leads with Business Development
  • Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely
  • Prepare, manage and schedule business communications and business review meetings with clients' management teams
  • Identify and support streamlining of existing business processes to ensure DKSH profitability
  • Act as a front-line DKSH representative with the Client Management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
  • Act as a DKSH representative to communicate relevant issues to clients' management teams
  • Manage and oversee team’s delivery of team/function goals to drive execution against goals set
  • Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
  • Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in Business Administration, or an equivalent degree
  • Minimum five years’ experience in a similar role
  • Minimum three years’ experience in a managerial capacity
  • Demonstrate strong understanding of clients' industry/business/products
  • Demonstrate strong client management and communication skills
  • Proven project management skills
  • Strong analytical background and knowledge of statistical analysis methods
  • Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
  • Demonstrate fluency in English, both written and spoken
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

What We Can Offer

Benefits

Rewards for over performance

Highlights

International Standards

Career Opportunities

Learn new skills on the job

About Our Company

DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH’s portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.

DKSH’s strength lies in our great diversity of services, industries, clients, products, regions and employees from various nationalities. We are proud of our people: they are the reason we are successful. Our people are the best in the industry. They are passionate about their career growth and about business success. They work as part of an energetic and committed team, positively impacting millions of lives through the products and services we provide. Join us today if you are ready to “Drive growth. Be the Difference.” With DKSH, you will experience a world of learning and development, own your career and take business responsibility and have a positive impact that touches people’s lives.

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