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Client Services Manager (Or) Principal Services

FairDeal Co., Ltd

Client Services Manager (Or) Principal Services

FairDeal Co., Ltd
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
08 Aug 2021

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

Job Description

1)Manage the business operation process and address the issues between FairDeal and the Principal side.

2) Provide guidance and coaching PSM on how to identify clients' needs for providing better services and to maintain long term client relationship

3) Organize the monthly business meeting with clients for better mutual understanding of operation process and clients’ marketing activities/plan

4) Providing advice and suggestions for better communication between FairDeal and  Principal  in order to sustain the long-term business partnership

5) Coordination cross-functionally to address the client’s issues

6)Create a campaign proposal and strategy align with the principle and distributor in order to implement the execution.

7)Develop effective communication platforms for Principal and FairDeal Monitor and measure client satisfaction.

8)Liaise with different departments about   Principal  (or ) client queries.

9)Offer advice to Principal (or )   clients on services and products.

10)Develop surveys and capture client information.

11)Participate in marketing campaigns.

12)Deal with   Principal (or )  client requests and troubleshoot problems.

13)Developing and implementing client service strategies that will increase sales while providing a positive experience for all customers.

14)Overseeing the activities of staff to ensure the needs of customers are met and their problems resolved.

15)Contacting clients regularly to identify their needs, and to ensure they are satisfied with the received product/service.

16)Developing policies and procedures for the resolution of client complaints and problems.

 

17)Supervising and directing the activities of employees to ensure they comply with acceptable standards and achieve set objectives.

18)Carrying out product/service assessments and liaising with the production, marketing, and sales team to ensure they meet the specifications set by clients.

19)Preparing and managing budgets in order to achieve set targets and objectives.

Open To

Male/Female

Job Requirements

Job Specification

Client (or) principal Services Management positions require a bachelor’s degree    an MBA is preferred as well and 5-8 years of Client (or) principal Services management in the pharmaceuticals market.

Other Skills and Qualifications

strong verbal and written communication skills

Well-versed in sales strategies and prepared to recruit new clients

Organization skills

Excellent management skills

Prioritization and delegation skills

General computer knowledge

What We Can Offer

Benefits

Bonus

Highlights

Fun Working Environment
International Standard

Career Opportunities

Promotion opportunities
Management Potential

About Our Company

We understand the concept of optimum distribution critical for our each and every brand success in the market. With Yangon as Headquarter and Mandalay - Upper Myanmar regional office and stock points/depots in Upper & Lower Myanmar, our sales & marketing strong hold of over 300 people are effectively servicing the Universal Outlets. Hospitals and Clinics Super Markets Department Stores Traditional Retail Stores Market Stalls Wholesalers Mini Marts Pharmacies Restaurants & Hotels Currently, We cover approx 70% of all outlets. We cover 95% of all modern trade outlets

Apply for this job

OR

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

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