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Collection Management Manager

Hana Microfinance Ltd
Tamwe | Yangon
Verified This job has been verified by the company as a real job vacancy.
01 Dec 2021
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
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Collection Management Manager
Hana Microfinance Ltd, Tamwe | Yangon

Collection Management Manager

Hana Microfinance Ltd

Collection Management Manager

Hana Microfinance Ltd
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  1. Reviewing and follow up written off and the above 1 dpd delinquent client in each region wise of Hana company.
  2. Managing and maintaining the up to date data, repayment records and logbook to know the status of all client data in Hana.
  3. Creating and implementing a strategy to improve the collection of delinquency/default client.
  4. Implementing collection policies and procedures based on the delinquency management policy.
  5. Developing effective repayment plans.
  6. By coordination with training department or Consulting Outsourcing company, training and mentoring of collection officers in the collections department.
  7. Preparing the overdue client list and setting the targets for each collection officer.
  8. Checking the performance of each Collection officer and reporting to Chief Risk Officer in time to time.
  9. Performing the spot check of each collection officer’s daily field activities.
  10. Negotiating with the respective RMs for assigned tasks of collection officer and sharing the detailed field activities plan (Weekly, Bi Weekly, Monthly, Quarterly)
  11. Maintaining customer payment records (Daily, Weekly, Monthly) and reporting to Chief Risk officer.
  12. Preparing customer list with the repayment history for credit department of Hana MFI.
  13. Writing final notice warnings to customers when payments are not being made by getting guideline from Legal Manager according to Collection officer’s report.
  14. Preparing the required document for legal action when customers fail to pay their debt by getting guideline from Legal Manager according to Collection Officer’s report.
  15. Responding to customer or collection officer or Regional Risk Officer queries.
  16. Reporting to Chief Risk Officer immediately if any fraud case was found.
  17. Completing other control activities as assigned by Chief Risk Officer (CRO) in accordance with work plan
  18. Visiting all region and state if necessary
  19. Undertake any assigned tasks from Chief Risk Officer

Open To

Male/Female

Job Requirements

1.    Any graduate. Preferably with accounting, business management, or a similar field.
2.    3–5 years’ experience as a collections manager in financial industry.
3.    The ability to work accurately and independently.
4.    Good verbal and written communication skills.
5.    Excellent analytical skills and an eye for detail.
6.    Excellent negotiation skills.
7.    Outstanding leadership and managerial skills.
8.    Strong time and people management skills.
9.    Sound knowledge on Microsoft, excel, internet and email
10.    Familiarity with debt collection process.
11.    Patience and resilience.
12.    Ability to travel and work to strict deadlines.
13.    Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.
 

What We Can Offer

Benefits

Rewards over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques