MMR
Myanmar
Complaint Management - Service Recovery Manager
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Good Opportunity for ..
Complaint Management - Service Recovery Manager at a Well-Known Financial Services Company in Yangon
Responsible for overall service and recovery management including reporting of all customer related complaints within specific timeline
Up to 2,000,000 MMK plus other attractive benefits
About the Company
Our client is a well-known rapid developing commercial bank within financial services industry.
The Role
Agent’s productivity monitoring, briefing update information and coaching
Follow up service failures for fast recovery and closure of issues
Encourage complaints as a quality improvement tool
Open To
Job Requirements
At least 5 years of working experiences and managing a large team in the related field is required
Strong interpersonal and oral/written communication skills
Experience working in contact center of banking/ financial services would be an added advantage
What We Can Offer
Benefits
Highlights
Career Opportunities
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