B360 Marketing Consulting Firm is a sister company to VANGUARD Myanmar, a leading business solution firm in Myanmar. B360 connects diverse creative minds and works in diverse creative ways for a multitude of clients across a variety of categories including, Beverage, Telecommunication, Financial, Retail, Trading and more. Our approach is rooted in clarity of purpose, expertise, and creativity to disrupt convention and enhance local business solutions. 

The Role of the CRM Consultant

As a CRM Consultant, you will develop deep relationships with customers earning a position as a trusted advisor as you guide them to apply CRM to improve sales and business performance. In this role, you will deliver software training and implementation support, guide their ongoing campaign-based marketing strategy and be responsible for delivering monthly and quarterly strategic reports. This role has an 80/20 split between strategic CRM implementation support and account management. 80% of your time will focus on driving strategic development and execution. 20% of the time you will target general account management activities and work as an internal advocate for the customer.

• Work with a lead consultant to build business relationships and help solve their ongoing CRM implementation, integration, and support needs.
• Assist lead consultant with problem solving and solution skills to remedy internal roadblocks for customers, enabling them to get the maximum value from the CRM software.
• Work with a lead consultant on advanced CRM usage, front-end work, and client integration needs.  
• Assist lead consultant in providing CRM product training and collaborate with other teams to support customer success. 
• Coordinate with team members working on the same account to ensure consistent service. 
• Collaborates with team to reach prospective clients 
• Develop and nurture long term relationship with in house teams and external vendors
• Coordinate with lead consultant and technical consultant to improve marketing results 
• Able to complete CRM related certificates within provided time frame

•  Bachelor’s degree in marketing or IT field
• 1+ year experience in marketing or no experience with industry-specific knowledge may be required.
• Proficiency with computers, especially MS Office and basic knowledge about CRM Software
• Has the proven ability to learn & communicate technical-concepts
• Possesses strong written & verbal communication skills to effectively maintain relationships with clients. 
• Has basic knowledge of common CRM or Marketing Automation system functionality 
• Has some knowledge of HubSpot CRM