• Responsible defining and managing end user training for CRM solutions.
• Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure.
• CRM data governance (UDFs, correct region assignments, etc.)
*Data standards *Data audit *Data structures *User access rights
• Work with departments: Customer Service, Business Development, Sales, Education, Marketing, Technical, Accounting and all departments using the CRM Service to ensure data requirements are being met.
• Strategically plan, execute and assess the performance of individual CRM programs strategy within the internal teams.
• Manage user setup, access, dashboards and reporting.
• Responsible for distribution of required reports from the CRM Database Solution.
• Local and remote administrator training, including documentation.
• Documents user requests and incidents of the CRM Database Solution.
• Other responsibilities as required.
• Represent Schluter Systems in a positive, professional and enthusiastic manner in all matters.

• Any Bachelor Degree, preferred Bachelor Degree in Information Technology or Computer Science
• Minimum 4 years of work experience in IT related field
• Experience working/implementing commercial database systems
• Experience supporting and managing business applications
• Experience performing user training
• Working knowledge of SQL beneficial
• Ability to balance functionality with security considerations
• Ability to adhere to defined processes and procedures and suggest improvements
• Ability to work in a team environment and take initiative
• Ability to effectively prioritize and handle multiple tasks simultaneously
• Excellent written and verbal communication skills
• Network knowledge
• Ability to work within project methodologies
• Knowledge of MS Windows and MS Office required
• Basic ITIL Certification a plus