Customer Care and Service

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Managing the approved budget of the customer service department.

• Perform other duties and responsibilities assigned and directed by direct superior.

Complaints Management

• Working with sales staff to follow up on leads generated from marketing campaigns
• Meeting with clients to discuss complaints and offer solutions to any problems they may be experiencing with their current service providers
• Preparing reports summarizing complaint data for management review
• Documenting all activities related to each complaint for easy reference in future conversations with the customer
• Taking detailed notes during conversations with clients to ensure all important details are included in the case file
• Following up with customers to ensure that they are satisfied with the resolution

• Perform other duties and responsibilities assigned and directed by direct superior.

• Bachelor’s degree in business administration or relevant field.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Excellent leadership and interpersonal skills.